Safeguarding & Care Coordinator Lead (Multi-site)

NHS; Derby; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading healthcare organization seeks an experienced Safeguarding & Care Coordinator Lead to oversee safeguarding processes across practices in Derby. This pivotal role involves managing safeguarding activities, collaborating with healthcare professionals, and ensuring compliance with relevant laws. It offers opportunities for professional development in a values-driven environment, encouraging flexible working, and a strong focus on patient care and safeguarding excellence.

Benefits

Flexible working to support work-life balance

Enhanced Annual Leave entitlement

Qualifications

• At least 2 years experience in a healthcare setting with exposure to safeguarding processes.
• Proven track record of organising and minuting multidisciplinary meetings.
• Demonstrable experience maintaining clinical databases and producing reports.

Responsibilities

• Lead and coordinate safeguarding activity across Aspiro's practices.
• Manage safeguarding team workload, overseeing referrals and ongoing cases.
• Ensure compliance with safeguarding processes and protocols.

Skills

Safeguarding processes

Communication

Data management

Organisation

Teamwork

Education

Minimum of Level 3 qualification in health/social care administration

NVQ Level 3 in Health and Social Care or Business Administration

Certificate in safeguarding children and adults practice

ECDL or equivalent IT qualification

Tools

SystmOne

Microsoft Office

Job description

Protecting the most vulnerable starts with you.

Aspiro Healthcare is looking for an experienced and passionate Safeguarding & CareCoordinator Lead to take the lead in managing and improving safeguarding processesacross five GP practices in Derby. This is a critical leadership role for someone who canbalance empathy with efficiency, and who thrives in a fast-paced, multi-agency environment.

Working closely with GPs, Clinical Safeguarding Leads, and external partners, you'll ensureour safeguarding practice is compliant, proactive, and patient-centred. You'll oversee arange of safeguarding cases; children, adults at risk, and domestic abuse survivors andlead improvements in policy, practice, and training to ensure the safety and well-being of allour patients.

Main duties of the job

Key Responsibilities

Lead and coordinate all safeguarding activity across Aspiro's Derby practices.

Manage safeguarding team workload and provide day-to-day oversight of referrals,alerts, and ongoing cases.

Ensure systems (e.g. SystmOne) are up to date with safeguarding alerts, flags andcodes.

Organise and minute safeguarding meetings and multi-disciplinary reviews.

Produce regular reports and performance dashboards for governance purposes.

Act as a liaison between Aspiro and key external agencies including social care, ICS,LSCP, and secondary care.

Provide safeguarding induction and refresher training to staff.

Maintain compliance with GDPR, safeguarding law, and Derbyshire ICS protocols.

Support inspection readiness and continuous quality improvement in safeguarding.

About us

Why join Aspiro Healthcare?

We are a collaborative, innovative organisation committed to high-quality patient care andprofessional development. You'll be part of a values-led team, supported to grow yourleadership skills and shape the future of community healthcare in Derby.

What We Offer

A supportive, values-led team with a strong commitment to safeguarding excellence.

Flexible working to support worklife balance.

Opportunities to contribute to service development and quality improvement.

Enhanced Annual Leave entitlement.

Apply now to join the team and play a pivotal role in keeping our communities safe.

Job responsibilities

1. Job Role & Purpose

The Safeguarding Care Coordinator will lead and coordinate all safeguarding activity withinAspiro Healthcares Derby practices. This role is pivotal in enhancing and overseeing thepractices safeguarding provision for children, young people and vulnerable adults. The postholder will work closely with clinicians, administrative teams, external agencies andcommunity partners to ensure timely, robust and compliant safeguarding processes. A keyfocus is on continual service improvement, data integrity and supporting staff to identify,escalate and manage safeguarding concerns.

2. Key Duties & Responsibilities

Safeguarding Oversight & Coordination

To manage the safeguarding team, assisting and providing administration support forthe Practices safeguarding team, following safeguarding processes and protocols.

To ensure the practice is compliant with safeguarding processes and protocols.

To oversee and distribute accordingly safeguarding enquiries, alerts and referrals,ensuring that concerns are processed according to national and local safeguardingpolicies and Aspiro Healthcare procedures.

Maintain realtime oversight of all active safeguarding cases (children, adults,domestic abuse, non-accidental injury) via the practices clinical system (e.g,SystmOne) to ensure alerts, flags and read codes remain accurate and up-to-date.

Triage inbound safeguarding information (hospital discharges, safeguarding alertsfrom secondary care, multi-agency referrals) and ensure timely escalation to thePractice Safeguarding Lead or relevant clinician.

Coordinate and prepare monthly, quarterly safeguarding reports for clinicalgovernance meetings, including trends analysis (e.g. number and type of referrals,response times, outstanding actions).

Administration & Meeting Management

Support team to organise, schedule, facilitate regular multidisciplinary safeguardingmeetings.

Ensure that all safeguarding actions arising from meetings are recorded, allocated tonamed individuals and tracked to completion; chase overdue actions and providemonthly action tracker updates to the Practice Safeguarding Lead.

Maintain and audit the practices safeguarding inbox(es) and ensure electronic andpaper records are scanned, archived and stored securely in line with GDPR and localsafeguarding protocols.

Support clinicians by collating background information for safeguarding referrals(e.g. medical summaries, social context, previous safeguarding history) to facilitatetimely decision making.

To attend meetings as and when required both internally and externally (including thewider Derby City Council/ICB Team).

Build and sustain strong working relationships with internal colleagues (GPs, nurses,social prescribers, reception, admin teams) to raise awareness of safeguardingresponsibilities and pathways.

Liaise regularly with external partner agencies, including adult and children's socialcare, local authority safeguarding teams, hospital safeguarding teams, communitymental health, voluntary sector organisations and the Local Safeguarding ChildrenPartnership (LSCP).

Act as an advocate for vulnerable patients and families, ensuring their concerns areheard during multi-agency discussions and that safeguarding plans reflect theirindividual needs.

Provide timely, appropriate information to patients, carers and families aboutsafeguarding processes while respecting confidentiality and data protectionrequirements.

Data Management and Reporting

Oversee the maintenance of the practices safeguarding records, ensuring allcontacts, referrals, updates and outcome data are recorded accurately.

Generate regular performance and activity data (e.g. number of new referrals, opencases, escalation times, outcomes) for internal audits, CCG, ICS returns and CQCinspections.

Identify data-quality issues (e.g. incomplete alerts, missing codes) and takecorrective action in collaboration with the IT, PMO team.

Support the Practice Safeguarding Lead to produce the annual safeguarding report,including lessons learned, key performance indicators, training compliance andimprovement plans.

Provide induction and ongoing training to administrative and clinical staff onsafeguarding policies, referral pathways, read coding and documentation standards.

Support the need for compulsory safeguarding training.

Identify opportunities for improving safeguarding pathways and administrativeprocesses (e.g. standard operating procedures, process maps, checklists) andimplement agreed changes to enhance efficiency and compliance.

Actively participate in local safeguarding audits, learning reviews (e.g. SCR, SAR)and multi-agency case reviews; disseminate key learning points to clinical teams vianewsletters, huddles or training sessions.

Compliance and Quality Assurance

Ensure all safeguarding activity adheres to national guidance (e.g. Working Togetherto Safeguard Children, Care Act 2014, NHS England Safeguarding Policy) andDerbyshire ICS, CCG protocols.

Maintain up to date knowledge of changes in legislation, local policies, referencetools (e.g., DASH risk checklist, FGM protocol) and disseminate updates to thepractice.

Support inspection readiness by ensuring that safeguarding files, policies, meetingminutes, audit logs and training records are complete and readily accessible forinternal or external review.

Collaborate with the leadership team and Quality and Safeguarding Lead to addressany safeguarding related actions arising from CQC inspections or internal qualitychecks.

3. Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so inconfidence and have the right to expect that staff will respect their privacy and actappropriately. Post-holders must adhere to the following principles:

In the performance of the duties outlined in this job description, the post-holder mayhave access to confidential information relating to patients and their carers, practicestaff and other healthcare workers.

They may also have access to information relating to the practice as a businessorganisation. All such information from any source is to be regarded as strictlyconfidential.

Information relating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons in accordancewith Aspiro policies and procedures relating to confidentiality and the protection ofpersonal and sensitive data.

4. Health & Safety

The post-holder will assist in promoting and maintaining their own and others health,safety and security as defined in the Aspiro health & safety policy, the health & safetymanual, and the Aspiro infection control policy and published procedures. This willinclude:

Using personal security systems within the workplace according to Aspiro guidelines.

Identifying the risks involved in work activities and undertaking such activities in a waythat manages those risks;

Making effective use of training to update knowledge and skills;

Using appropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazards;

Active reporting of health and safety hazards and infection hazards immediately whenrecognised;

Keeping own work areas generally clean and overseeing Site Managers in themaintenance of general standards of cleanliness consistent with the scope of their role.

Undertaking periodic infection control training (minimum annually);

Reporting potential risks identified to the Aspiro Management.

5. Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers andcolleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them ina way that is consistent with Aspiro procedures and policies, and current legislation;

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;

Behaving in a manner which is welcoming to and of the individual, is non-judgementaland respects their circumstances, feelings priorities and rights.

6. Job Description Reviews

This job description is intended to provide an outline of the key tasks andresponsibilities only, the list is non-exhaustive.There may be other duties required ofthe post holder commensurate with their position. This description will be open toregular review and may be amended in the light of developing or changing services, oras part of an individual performance review process. All members of staff should beprepared to take on additional duties or relinquish existing duties in order to maintainthe efficient running of Aspiro.

Person Specification

Experience

• At least 2 years experience in a healthcare setting (primary care, community nursing, or social care), with significant exposure to safeguarding processes (e.g. managing referrals, alerts, multi-agency working).
• Proven track record of organising and minuting multidisciplinary meetings (e.g. safeguarding meetings, case conferences).
• Demonstrable experience maintaining clinical databases, extracting performance data and producing reports for senior stakeholders.
• Experience of working effectively under pressure in a busy environment, managing multiple competing priorities.
• Prior experience as a Safeguarding Administrator, Coordinator within a Primary Care Network or GP practice.
• Familiarity with Derbyshire ICS safeguarding pathways, local authority referral procedures and Derby LSCP protocols.

Qualifications

• Minimum of Level 3 (A-level, BTEC) qualification or equivalent experience in health/social care administration.
• Evidence of recent safeguarding training (e.g. Level 2 for adults and children; Level 3 desirable).
• Certificate in safeguarding children and adults practice (e.g. SSCB approved);
• ECDL or equivalent IT qualification;
• NVQ Level 3 in Health and Social Care or Business Administration.

Personal Attributes

• Professional, empathetic and approachable demeanour, able to build trust with vulnerable patients and multi-agency partners.
• Meticulous attention to detail with a commitment to accuracy, completeness when recording safeguarding information.
• Ability to work independently, use initiative and escalate matters appropriately when required.
• Resilient and adaptable, able to cope calmly with emotionally challenging situations and maintain composure under pressure.
• Strong team player: willing to support colleagues, share knowledge and contribute proactively to service improvement.
• Able to travel across Derby practices as needed for meetings or training.
• Commitment to continuous professional development actively seeks learning opportunities and keeps up to date with safeguarding developments.

Skills & Knowledge

• Excellent understanding of adult and child safeguarding legislation and good practice (e.g. Children Act 1989/2004, Care Act 2014, Mental Capacity Act).
• High level of proficiency in using clinical IT systems: SystmOne, Microsoft Office (Word, Excel, Outlook) and secure document management.
• Strong written communication skills: able to draft clear, concise reports and standard operating procedures.
• Excellent verbal communication and interpersonal skills; able to liaise compassionately with patients, families, carers, clinicians, and external agencies.
• Exceptional organisational skills: able to prioritise tasks, manage a dynamic caseload and meet tight deadlines without compromising quality.
• Knowledge of data protection (GDPR) and confidentiality requirements in a healthcare environment.
• Understanding of local commissioning structures (PCN, CCG, ICS) along with integrated care pathways.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.