Safeguarding & Care Coordinator Lead (Multi-site)

NHS; Derby; On-site; GBP 30,000 - 40,000; Full time

Job summary

Aspiro Healthcare is seeking a Safeguarding & Care Coordinator Lead to manage safeguarding processes across five GP practices in Derby. This role requires excellent leadership skills, empathy, and the ability to work in a multi-agency environment while ensuring safeguarding practices are compliant and patient-centered. The successful candidate will oversee safeguarding activities, manage cases, and collaborate with various health and social care partners to ensure the safety and well-being of all patients.

Benefits

Flexible working

Enhanced Annual Leave entitlement

NHS Pension (optional)

Qualifications

• Minimum of 2 years experience in a healthcare setting with exposure to safeguarding processes.
• Proven track record of organizing multidisciplinary meetings.
• Strong understanding of adult and child safeguarding legislation.

Responsibilities

• Lead and coordinate safeguarding activity across multiple GP practices.
• Manage safeguarding team workload and oversee ongoing cases.
• Produce performance reports and ensure compliance with safeguarding laws.

Skills

Safeguarding

Team Management

Communication

Empathy

Attention to Detail

Education

Level 3 qualification in health/social care administration

Recent safeguarding training (Level 2 for adults and children)

Tools

SystmOne

Microsoft Office

Job description

Job summary

Protecting the most vulnerable starts with you.

Aspiro Healthcare is looking for an experienced and passionate Safeguarding & Care Coordinator Lead to take the lead in managing and improving safeguarding processes across five GP practices in Derby. This is a critical leadership role for someone who can balance empathy with efficiency, and who thrives in a fast-paced, multi-agency environment.

Working closely with GPs, Clinical Safeguarding Leads, and external partners, you'll ensure our safeguarding practice is compliant, proactive, and patient-centred. You'll oversee a range of safeguarding cases; children, adults at risk, and domestic abuse survivors and lead improvements in policy, practice, and training to ensure the safety and well-being of all our patients.

Main duties of the job

Key Responsibilities

Lead and coordinate all safeguarding activity across Aspiro's Derby practices.

Manage safeguarding team workload and provide day-to-day oversight of referrals, alerts, and ongoing cases.

Ensure systems (e.g. SystmOne) are up to date with safeguarding alerts, flags and codes.

Organise and minute safeguarding meetings and multi-disciplinary reviews.

Produce regular reports and performance dashboards for governance purposes.

Act as a liaison between Aspiro and key external agencies including social care, ICS, LSCP, and secondary care.

Provide safeguarding induction and refresher training to staff.

Maintain compliance with GDPR, safeguarding law, and Derbyshire ICS protocols.

Support inspection readiness and continuous quality improvement in safeguarding.

About us

Why join Aspiro Healthcare?

We are a collaborative, innovative organisation committed to high-quality patient care and professional development. You'll be part of a values-led team, supported to grow your leadership skills and shape the future of community healthcare in Derby.

What We Offer

A supportive, values-led team with a strong commitment to safeguarding excellence.

Flexible working to support worklife balance.

Opportunities to contribute to service development and quality improvement.

Enhanced Annual Leave entitlement.

NHS Pension (optional).

Apply now to join the team and play a pivotal role in keeping our communities safe.

Details Date posted

27 June 2025

Pay scheme

Other

Salary

Depending on experience £30,000 plus - depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A3283-25-0014

Job locations

Hollybrook Medical Centre

Hollybrook Way

Littleover

Derby

DE23 3TX

Haven Medical Centre

690 Osmaston Road

Derby

DE24 8GT

Parkfields Surgery

1217 London Road

Alvaston

Derby

DE24 8QJ

Haven Medical Centre

Keldholme Lane

Alvaston

Derby

DE24 0RY

Sinfin Health Centre

Sinfin District Centre

Sinfin

Derby

DE24 3DS

Job description Job responsibilities

1. Job Role & Purpose

The Safeguarding Care Coordinator will lead and coordinate all safeguarding activity within Aspiro Healthcares Derby practices. This role is pivotal in enhancing and overseeing the practices safeguarding provision for children, young people and vulnerable adults. The post holder will work closely with clinicians, administrative teams, external agencies and community partners to ensure timely, robust and compliant safeguarding processes. A key focus is on continual service improvement, data integrity and supporting staff to identify, escalate and manage safeguarding concerns.

2. Key Duties & Responsibilities

Safeguarding Oversight & Coordination

To manage the safeguarding team, assisting and providing administration support for the Practices safeguarding team, following safeguarding processes and protocols.

To ensure the practice is compliant with safeguarding processes and protocols.

To oversee and distribute accordingly safeguarding enquiries, alerts and referrals, ensuring that concerns are processed according to national and local safeguarding policies and Aspiro Healthcare procedures.

Maintain realtime oversight of all active safeguarding cases (children, adults, domestic abuse, non-accidental injury) via the practices clinical system (e.g, SystmOne) to ensure alerts, flags and read codes remain accurate and up-to-date.

Triage inbound safeguarding information (hospital discharges, safeguarding alerts from secondary care, multi-agency referrals) and ensure timely escalation to the Practice Safeguarding Lead or relevant clinician.

Coordinate and prepare monthly, quarterly safeguarding reports for clinical governance meetings, including trends analysis (e.g. number and type of referrals, response times, outstanding actions).

Administration & Meeting Management

Support team to organise, schedule, facilitate regular multidisciplinary safeguarding meetings.

Ensure that all safeguarding actions arising from meetings are recorded, allocated to named individuals and tracked to completion; chase overdue actions and provide monthly action tracker updates to the Practice Safeguarding Lead.

Maintain and audit the practices safeguarding inbox(es) and ensure electronic and paper records are scanned, archived and stored securely in line with GDPR and local safeguarding protocols.

Support clinicians by collating background information for safeguarding referrals (e.g. medical summaries, social context, previous safeguarding history) to facilitate timely decision making.

To attend meetings as and when required both internally and externally (including the wider Derby City Council/ICB Team).

Communication & Liaison

Build and sustain strong working relationships with internal colleagues (GPs, nurses, social prescribers, reception, admin teams) to raise awareness of safeguarding responsibilities and pathways.

Liaise regularly with external partner agencies, including adult and children's social care, local authority safeguarding teams, hospital safeguarding teams, community mental health, voluntary sector organisations and the Local Safeguarding Children Partnership (LSCP).

Act as an advocate for vulnerable patients and families, ensuring their concerns are heard during multi-agency discussions and that safeguarding plans reflect their individual needs.

Provide timely, appropriate information to patients, carers and families about safeguarding processes while respecting confidentiality and data protection requirements.

Data Management and Reporting

Oversee the maintenance of the practices safeguarding records, ensuring all contacts, referrals, updates and outcome data are recorded accurately.

Generate regular performance and activity data (e.g. number of new referrals, open cases, escalation times, outcomes) for internal audits, CCG, ICS returns and CQC inspections.

Identify data-quality issues (e.g. incomplete alerts, missing codes) and take corrective action in collaboration with the IT, PMO team.

Support the Practice Safeguarding Lead to produce the annual safeguarding report, including lessons learned, key performance indicators, training compliance and improvement plans.

Training, Development & Patient Services Improvement

Provide induction and ongoing training to administrative and clinical staff on safeguarding policies, referral pathways, read coding and documentation standards.

Support the need for compulsory safeguarding training.

Identify opportunities for improving safeguarding pathways and administrative processes (e.g. standard operating procedures, process maps, checklists) and implement agreed changes to enhance efficiency and compliance.

Actively participate in local safeguarding audits, learning reviews (e.g. SCR, SAR) and multi-agency case reviews; disseminate key learning points to clinical teams via newsletters, huddles or training sessions.

Compliance and Quality Assurance

Ensure all safeguarding activity adheres to national guidance (e.g. Working Together to Safeguard Children, Care Act 2014, NHS England Safeguarding Policy) and Derbyshire ICS, CCG protocols.

Maintain up to date knowledge of changes in legislation, local policies, reference tools (e.g., DASH risk checklist, FGM protocol) and disseminate updates to the practice.

Support inspection readiness by ensuring that safeguarding files, policies, meeting minutes, audit logs and training records are complete and readily accessible for internal or external review.

Collaborate with the leadership team and Quality and Safeguarding Lead to address any safeguarding related actions arising from CQC inspections or internal quality checks.

3. Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Post-holders must adhere to the following principles:

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with Aspiro policies and procedures relating to confidentiality and the protection of personal and sensitive data.

4. Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Aspiro health & safety policy, the health & safety manual, and the Aspiro infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to Aspiro guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;

Making effective use of training to update knowledge and skills;

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards;

Active reporting of health and safety hazards and infection hazards immediately when recognised;

Keeping own work areas generally clean and overseeing Site Managers in the maintenance of general standards of cleanliness consistent with the scope of their role.

Undertaking periodic infection control training (minimum annually);

Reporting potential risks identified to the Aspiro Management.

5. Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Aspiro procedures and policies, and current legislation;

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

6. Job Description Reviews

This job description is intended to provide an outline of the key tasks and responsibilities only, the list is non-exhaustive.There may be other duties required of the post holder commensurate with their position. This description will be open to regular review and may be amended in the light of developing or changing services, or as part of an individual performance review process. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of Aspiro.

Job description Job responsibilities

1. Job Role & Purpose

The Safeguarding Care Coordinator will lead and coordinate all safeguarding activity within Aspiro Healthcares Derby practices. This role is pivotal in enhancing and overseeing the practices safeguarding provision for children, young people and vulnerable adults. The post holder will work closely with clinicians, administrative teams, external agencies and community partners to ensure timely, robust and compliant safeguarding processes. A key focus is on continual service improvement, data integrity and supporting staff to identify, escalate and manage safeguarding concerns.

2. Key Duties & Responsibilities

Safeguarding Oversight & Coordination

To manage the safeguarding team, assisting and providing administration support for the Practices safeguarding team, following safeguarding processes and protocols.

To ensure the practice is compliant with safeguarding processes and protocols.

To oversee and distribute accordingly safeguarding enquiries, alerts and referrals, ensuring that concerns are processed according to national and local safeguarding policies and Aspiro Healthcare procedures.

Maintain realtime oversight of all active safeguarding cases (children, adults, domestic abuse, non-accidental injury) via the practices clinical system (e.g, SystmOne) to ensure alerts, flags and read codes remain accurate and up-to-date.

Triage inbound safeguarding information (hospital discharges, safeguarding alerts from secondary care, multi-agency referrals) and ensure timely escalation to the Practice Safeguarding Lead or relevant clinician.

Coordinate and prepare monthly, quarterly safeguarding reports for clinical governance meetings, including trends analysis (e.g. number and type of referrals, response times, outstanding actions).

Administration & Meeting Management

Support team to organise, schedule, facilitate regular multidisciplinary safeguarding meetings.

Ensure that all safeguarding actions arising from meetings are recorded, allocated to named individuals and tracked to completion; chase overdue actions and provide monthly action tracker updates to the Practice Safeguarding Lead.

Maintain and audit the practices safeguarding inbox(es) and ensure electronic and paper records are scanned, archived and stored securely in line with GDPR and local safeguarding protocols.

Support clinicians by collating background information for safeguarding referrals (e.g. medical summaries, social context, previous safeguarding history) to facilitate timely decision making.

To attend meetings as and when required both internally and externally (including the wider Derby City Council/ICB Team).

Communication & Liaison

Build and sustain strong working relationships with internal colleagues (GPs, nurses, social prescribers, reception, admin teams) to raise awareness of safeguarding responsibilities and pathways.

Liaise regularly with external partner agencies, including adult and children's social care, local authority safeguarding teams, hospital safeguarding teams, community mental health, voluntary sector organisations and the Local Safeguarding Children Partnership (LSCP).

Act as an advocate for vulnerable patients and families, ensuring their concerns are heard during multi-agency discussions and that safeguarding plans reflect their individual needs.

Provide timely, appropriate information to patients, carers and families about safeguarding processes while respecting confidentiality and data protection requirements.

Data Management and Reporting

Oversee the maintenance of the practices safeguarding records, ensuring all contacts, referrals, updates and outcome data are recorded accurately.

Generate regular performance and activity data (e.g. number of new referrals, open cases, escalation times, outcomes) for internal audits, CCG, ICS returns and CQC inspections.

Identify data-quality issues (e.g. incomplete alerts, missing codes) and take corrective action in collaboration with the IT, PMO team.

Support the Practice Safeguarding Lead to produce the annual safeguarding report, including lessons learned, key performance indicators, training compliance and improvement plans.

Training, Development & Patient Services Improvement

Provide induction and ongoing training to administrative and clinical staff on safeguarding policies, referral pathways, read coding and documentation standards.

Support the need for compulsory safeguarding training.

Identify opportunities for improving safeguarding pathways and administrative processes (e.g. standard operating procedures, process maps, checklists) and implement agreed changes to enhance efficiency and compliance.

Actively participate in local safeguarding audits, learning reviews (e.g. SCR, SAR) and multi-agency case reviews; disseminate key learning points to clinical teams via newsletters, huddles or training sessions.

Compliance and Quality Assurance

Ensure all safeguarding activity adheres to national guidance (e.g. Working Together to Safeguard Children, Care Act 2014, NHS England Safeguarding Policy) and Derbyshire ICS, CCG protocols.

Maintain up to date knowledge of changes in legislation, local policies, reference tools (e.g., DASH risk checklist, FGM protocol) and disseminate updates to the practice.

Support inspection readiness by ensuring that safeguarding files, policies, meeting minutes, audit logs and training records are complete and readily accessible for internal or external review.

Collaborate with the leadership team and Quality and Safeguarding Lead to address any safeguarding related actions arising from CQC inspections or internal quality checks.

3. Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Post-holders must adhere to the following principles:

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with Aspiro policies and procedures relating to confidentiality and the protection of personal and sensitive data.

4. Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Aspiro health & safety policy, the health & safety manual, and the Aspiro infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to Aspiro guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;

Making effective use of training to update knowledge and skills;

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards;

Active reporting of health and safety hazards and infection hazards immediately when recognised;

Keeping own work areas generally clean and overseeing Site Managers in the maintenance of general standards of cleanliness consistent with the scope of their role.

Undertaking periodic infection control training (minimum annually);

Reporting potential risks identified to the Aspiro Management.

5. Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Aspiro procedures and policies, and current legislation;

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

6. Job Description Reviews

This job description is intended to provide an outline of the key tasks and responsibilities only, the list is non-exhaustive.There may be other duties required of the post holder commensurate with their position. This description will be open to regular review and may be amended in the light of developing or changing services, or as part of an individual performance review process. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of Aspiro.

Person Specification Experience Essential

• At least 2 years experience in a healthcare setting (primary care, community nursing, or social care), with significant exposure to safeguarding processes (e.g. managing referrals, alerts, multi-agency working).
• Proven track record of organising and minuting multidisciplinary meetings (e.g. safeguarding meetings, case conferences).
• Demonstrable experience maintaining clinical databases, extracting performance data and producing reports for senior stakeholders.
• Experience of working effectively under pressure in a busy environment, managing multiple competing priorities.

Desirable

• Prior management experience.
• Prior experience as a Safeguarding Administrator, Coordinator within a Primary Care Network or GP practice.
• Familiarity with Derbyshire ICS safeguarding pathways, local authority referral procedures and Derby LSCP protocols.

Qualifications Essential

• Minimum of Level 3 (A-level, BTEC) qualification or equivalent experience in health/social care administration.
• Evidence of recent safeguarding training (e.g. Level 2 for adults and children; Level 3 desirable).

Desirable

• Certificate in safeguarding children and adults practice (e.g. SSCB approved);
• ECDL or equivalent IT qualification;
• NVQ Level 3 in Health and Social Care or Business Administration.

Personal Attributes Essential

• Professional, empathetic and approachable demeanour, able to build trust with vulnerable patients and multi-agency partners.
• Meticulous attention to detail with a commitment to accuracy, completeness when recording safeguarding information.
• Ability to work independently, use initiative and escalate matters appropriately when required.
• Resilient and adaptable, able to cope calmly with emotionally challenging situations and maintain composure under pressure.
• Strong team player: willing to support colleagues, share knowledge and contribute proactively to service improvement.

Desirable

• Able to travel across Derby practices as needed for meetings or training.
• Commitment to continuous professional development actively seeks learning opportunities and keeps up to date with safeguarding developments.

Skills & Knowledge Essential

• Excellent understanding of adult and child safeguarding legislation and good practice (e.g. Children Act 1989/2004, Care Act 2014, Mental Capacity Act).
• High level of proficiency in using clinical IT systems: SystmOne, Microsoft Office (Word, Excel, Outlook) and secure document management.
• Strong written communication skills: able to draft clear, concise reports and standard operating procedures.
• Excellent verbal communication and interpersonal skills; able to liaise compassionately with patients, families, carers, clinicians, and external agencies.
• Exceptional organisational skills: able to prioritise tasks, manage a dynamic caseload and meet tight deadlines without compromising quality.

Desirable

• Knowledge of data protection (GDPR) and confidentiality requirements in a healthcare environment.
• Understanding of local commissioning structures (PCN, CCG, ICS) along with integrated care pathways.

Person Specification Experience Essential

• At least 2 years experience in a healthcare setting (primary care, community nursing, or social care), with significant exposure to safeguarding processes (e.g. managing referrals, alerts, multi-agency working).
• Proven track record of organising and minuting multidisciplinary meetings (e.g. safeguarding meetings, case conferences).
• Demonstrable experience maintaining clinical databases, extracting performance data and producing reports for senior stakeholders.
• Experience of working effectively under pressure in a busy environment, managing multiple competing priorities.

Desirable

• Prior management experience.
• Prior experience as a Safeguarding Administrator, Coordinator within a Primary Care Network or GP practice.
• Familiarity with Derbyshire ICS safeguarding pathways, local authority referral procedures and Derby LSCP protocols.

Qualifications Essential

• Minimum of Level 3 (A-level, BTEC) qualification or equivalent experience in health/social care administration.
• Evidence of recent safeguarding training (e.g. Level 2 for adults and children; Level 3 desirable).

Desirable

• Certificate in safeguarding children and adults practice (e.g. SSCB approved);
• ECDL or equivalent IT qualification;
• NVQ Level 3 in Health and Social Care or Business Administration.

Personal Attributes Essential

• Professional, empathetic and approachable demeanour, able to build trust with vulnerable patients and multi-agency partners.
• Meticulous attention to detail with a commitment to accuracy, completeness when recording safeguarding information.
• Ability to work independently, use initiative and escalate matters appropriately when required.
• Resilient and adaptable, able to cope calmly with emotionally challenging situations and maintain composure under pressure.
• Strong team player: willing to support colleagues, share knowledge and contribute proactively to service improvement.

Desirable

• Able to travel across Derby practices as needed for meetings or training.
• Commitment to continuous professional development actively seeks learning opportunities and keeps up to date with safeguarding developments.

Skills & Knowledge Essential

• Excellent understanding of adult and child safeguarding legislation and good practice (e.g. Children Act 1989/2004, Care Act 2014, Mental Capacity Act).
• High level of proficiency in using clinical IT systems: SystmOne, Microsoft Office (Word, Excel, Outlook) and secure document management.
• Strong written communication skills: able to draft clear, concise reports and standard operating procedures.
• Excellent verbal communication and interpersonal skills; able to liaise compassionately with patients, families, carers, clinicians, and external agencies.
• Exceptional organisational skills: able to prioritise tasks, manage a dynamic caseload and meet tight deadlines without compromising quality.

Desirable

• Knowledge of data protection (GDPR) and confidentiality requirements in a healthcare environment.
• Understanding of local commissioning structures (PCN, CCG, ICS) along with integrated care pathways.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Aspiro Healthcare

Address

Hollybrook Medical Centre

Hollybrook Way

Littleover

Derby

DE23 3TX

Employer's website

https://www.hollybrookmedicalcentre.co.uk/ (Opens in a new tab)

Employer details Employer name

Aspiro Healthcare

Address

Hollybrook Medical Centre

Hollybrook Way

Littleover

Derby

DE23 3TX

Employer's website

https://www.hollybrookmedicalcentre.co.uk/ (Opens in a new tab)