SAE Lead Campus Support Technician

ICMP; London; On-site; GBP 31,000; Full time

Job summary

A creative education provider in London is looking for a Lead Campus Support Technician. This role involves supporting daily operations, ensuring compliance with safety regulations, and overseeing maintenance. Ideal candidates will have prior experience in facilities management and musical knowledge, along with strong communication and leadership skills. Competitive salary and full-time position are offered.

Benefits

Employee Assistance Program

Auto-Enrolment Pension Scheme

Cycle to Work Scheme

Discount for Masters Programmes

Occupational Maternity Pay

Occupational Paternity Pay

Occupational Sick Pay

Qualifications

• Proven previous experience as a facilities assistant or in a customer-facing role.
• Musical knowledge is essential.

Responsibilities

• Support the Campus Manager in daily operations and compliance.
• Maintain health and safety regulations.
• Manage team performance and training.
• Oversee facilities maintenance and vendor management.

Skills

Excellent communication skills

Ability to motivate and drive junior team members

Self-disciplined and organized

Problem-solving and initiative

Confidence in liaising with all levels

Understanding of facilities and building services

Background in Audio Engineering

Education

NEBOSH / IOSH qualification

Job description

Established in 1976, SAE spans the globe with over 50 campuses in 23 countries and delivers world-class education to over 12,000 students in state-of-the-art creative facilities. Our students come from diverse social, cultural, educational and artistic backgrounds, with different personalities and experiences. It is our goal to embrace those differences and to allow each and every student to develop their own individual style and apply it to the industry skills taught at SAE. Our ultimate goal is to prepare the students for a realistic work environment making the course, facilities, lecturers as well as the atmosphere as close to the industry working environment as possible.

INTERNAL CANDIDATES ONLY

SAE Lead Campus Support Technician - Audio

Location:SAE Creative Media Institute, London
Contract Type:Full-time - 37 hours per week
Salary:£30,451 per annum
Closing Date:Friday 8th August 2025

The role of the Lead Campus Support Technician (CST) is to support the Campus Manager in the management of the day-to-day operations of SAE buildings, ensuring that all legal, contractual and internal performance obligations, as well as all customer service obligations are met in an efficient and timely manner.

This includes maintaining compliance with all relevant Health and Safety regulations, managing security and cleaning, building contractors and any other on-site contractors. It also involves the first line supervision of the CSTs.

Main Duties and Responsibilities

Facilities

• Manage SAE’s day to day compliance with all Health and Safety related regulations including Fire Safety, First Aid and incident reporting, delegating tasks to team members, and ensuring timely progress as appropriate.
• Operationally maintaining SAE’s asset register (including bar coding, logging, reporting and yearly stocktake)
• Deliver SAE’s waste management operations, ensuring that the contractor delivers the agreed SLA.
• Scheduling and delivery of SAE’s general infrastructure maintenance and PPM, delegating tasks to team members, and ensuring timely progress, as appropriate.
• Manage SAE’s stationary and office support needs, ensuring stock levels are maintained.
• Support the Campus Manager in delivering the budget as required~
  

Resource Planning

• Assist the Campus Manager in the delivery of any project and refurbishment works.
• Attend and assist as required with open days and events.
  

Personnel

• Assist with induction and training of CSTs and monitor the performance of team members, identifying the need for further training where appropriate.
• Ensure team morale and focus is maintained and that team delivers exceptional customer service to all stakeholders in an efficient and timely fashion
  

Administrative

• Manage the Facilities Team staff rota ensuring all sites are manned appropriately at all times.
• Manage the asset database and lead the team on any changes or developments
• Manage the purchasing of items such as stationary, cleaning and toilet supplies, facilities shop stock and vending.
  

The criteria below are essential to the requirements of the post. The selection panel will be looking for evidence of these criteria in your application form and interview only.

Qualifications/Training

• NEBOSH / IOSH qualification is desirable if not essential
  

Experience

• Previous experience as a facilities assistant or a customer facing role, musical knowledge essential.
  

Skills Required

• Excellent communication skills
• An ability to motivate, drive and performance manage junior team members
• Be self-disciplined and organised in the approach to duties
• An ability to problem solve, fault find and demonstrate initiative
• Possessing the confidence to challenge pre existing constructs where necessary is often required as is an ability to be confident when liaising with people at all levels.
• A good understanding of working in facilities and building services from within HE, FE or corporate sector is beneficial but not essential.
• A background in Audio Engineering is an essential requirement.

SAE is seeking to appoint highly skilled, dynamic, flexible, and committed people with the potential to help us realise our mission and strategic objectives. The appointing panel will, therefore, require sufficient evidence of ability and achievement in each of the following areas to make an appointment.

For an informal discussion and/or campus tour please contact Giorgio Pona, London Campus Manager, [e-mail]

Don't miss this opportunity to inspire the next generation of creative talent!

To improve the diversity of our academic team, we especially welcome applications from women, gender minorities, those with a disability, and those from an ethnic minority background.

Note: SAE is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.

The closing date for this position is close of business8 August 2025

Employee Assistance Program

Auto-Enrolment Pension Scheme

Cycle to Work Scheme

Discount for Masters Programmes

Occupational Maternity Pay

Occupational Paternity Pay

Occupational Sick Pay