SaaS Solutions Advisor

Temenos Headquarters SA; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the software industry is seeking a SaaS Solutions Adviser to facilitate successful client outcomes and enhance customer engagement. This role involves leveraging Temenos software expertise, conducting training, and managing project expectations. Ideal candidates will have a strong background in consulting within the SaaS space and be passionate about delivering exceptional client experiences.

Benefits

Maternity leave with flexible return

Paid leave for marriage and civil partnerships

Paid family care leave

Recharge days for personal well-being

Paid study leave for development

Qualifications

• 5-10+ years in a customer-facing consulting role with a focus on SaaS.
• Hands-on experience with Temenos software implementations.
• Exceptional verbal and written communication skills.

Responsibilities

• Serve as primary point of contact for clients, understanding business needs.
• Collaborate with clients to define and document requirements.
• Conduct user training and workshops for clients.

Skills

Communication Skills

Analytical Mindset

Customer Focus

Project Management

Technical Acumen

Job description

ABOUT TEMENOS

Temenos powers a world of banking thatcreates opportunities for billions of people and businesses everywhere. We havebeen doing this for over 30 years through the pioneering spirit of our Temenosianswho are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers andcommunity banks in 150+ countries. We collaboratewith clients to build new banking services and state-of-the-art customerexperiences on our open banking platform, helping them operate moresustainably. At Temenos, we have an open-minded andinclusive culture, where everyone has the power to create their own destiny andmake a positive contribution to the world of banking and society.

THE ROLE

Asa SaaS Solutions Adviser, you will play a critical role in drivingsuccessful client outcomes by serving as the key link between customers,internal Product, Project, and Services teams. This role demands a deep understandingof SaaS solutions, a proven track record with Temenos software implementations,and exceptional communication skills to bridge technical and businessperspectives.

OPPORTUNITIES

Key Responsibilities: Customer Engagement: Serve as the primary pointof contact for clients, building strong, long-term relationships by deeplyunderstanding their business needs and translating them into product requirements. Product Expertise: Leverage your extensiveknowledge of Temenos software to guide clients through the deployment, customization, andoptimization of their solutions. Solution Design: Collaborate with clients todefine and document business requirements, ensuring alignment with product capabilitiesand best practices. Internal Collaboration: Work closely withProduct, Project Management, and Services teams to ensure seamless implementation,delivery, and support of SaaS solutions. Requirements Gathering: Lead discovery sessionsto capture detailed functional and technical requirements, aligning them withproduct roadmaps. Project Oversight: Support project teams inmanaging timelines, scope, and client expectations, ensuring successful project executionand customer satisfaction. Training and Enablement: Conduct user trainingand workshops, empowering clients to maximize the value of their SaaSsolutions. Feedback Loop: Provide structured feedback toProduct teams, influencing the strategic direction of the product based on customerinsights and emerging trends. Thought Leadership: Stay up to date on industrytrends, competitive landscape, and best practices to guide clientseffectively.

SKILLS

You should have Experience: 5-10+ years in a customer-facingconsulting role, with a strong focus on SaaS and enterprise software. Temenos Expertise: Hands-on experience with Temenos softwareimplementations is a must. Communication Skills: Exceptional verbal and written communicationskills, with the ability to engage both technical and business stakeholders. Analytical Mindset: Strong analytical and problem-solving skills,with a keen eye for detail. Project Management: Solid understanding of project managementmethodologies (Agile, Waterfall) and tools. Technical Acumen: Ability to grasp complex software architecturesand translate technical concepts to non-technical stakeholders. Customer Focus: A passion for delivering exceptional customerexperiences and building lasting client relationships. Travel Flexibility: Willingness to travel as needed to supportcustomer engagements.

VALUES

Careabout stablishing interest, trust and credibility towards your internal stakeholders. Committo being part of an exciting culture and product evolving within the financial industry. Collaborateto maintain the highest standards of Temenos through self-motivation, ambition and focus. Be a truly Temenosity ambassador! Challengeyourself to keep Temenos at its highest level in the market.

SOME OF OUR BENEFITS include:

Maternity leave:Transition back with 3 days per week in the first month and 4 days per week in the second month Civil Partnership:1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership Family care:4 weeks of paid family care leave Recharge days:4 days per year to use when you need to physically or mentally needed to recharge Study leave:2 weeks of paid leave each year for study or personal development

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