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SaaS Delivery Manager - Housing

NEC Software Solutions

Manchester

Hybrid

GBP 40,000 - 60,000

Full time

5 days ago
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Job summary

Join a leading company in public services as a SaaS Delivery Manager, overseeing our Housing platforms in Manchester. The role focuses on ensuring platform health, managing SaaS products, and collaborating with stakeholders, offering excellent benefits and a commitment to diversity and inclusion.

Benefits

Pension Scheme
Private Medical Cover
Holiday Entitlement
Life Assurance
Flexible Benefits

Qualifications

  • Experience managing SaaS products in Housing/Public Services.
  • Technical understanding of Housing SaaS Systems.
  • Knowledge of ITIL processes and service improvement.

Responsibilities

  • Manage platform availability and monitoring for SaaS applications.
  • Coordinate support plans and ensure 24/7 coverage.
  • Lead service meetings and document stakeholder actions.

Skills

Relationship Management
Communication
Decision Making
Commercial Awareness

Education

Experience in Housing/Public Services SaaS
Knowledge of ITIL processes

Job description

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SaaS Delivery Manager - Housing, Manchester

Client: NEC Software Solutions

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 8ed9821a06de

Job Views: 4

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

Come join us and make a difference in the world! Discover more at www.necsws.com

NO AGENCIES PLEASE

*** Please note - Hybrid or remote subject to location ***

We are seeking a Delivery Manager for our Housing SaaS Platforms, responsible for platform availability including NEC Mobile, NEC Scheduler, NEC Repairs, and NEC Engage.

The role involves Monitoring, Planned Maintenance, Service Meetings, and Support, ideally with experience in Housing Management Software or similar Public Sector SaaS Platforms.

Monitoring:

Ensure monitoring and alerting across platforms like Postgres, Networks, Patroni, and Servers.

Planned Maintenance:

Manage patching, upgrades, hardware changes, and optimize database performance.

Support:

Act as the point of contact between housing and CST, coordinate resources, establish support plans, and ensure 24/7 coverage.

Service Meetings:

Lead regular meetings with stakeholders, document actions, and report outcomes, including capacity planning and infrastructure upgrades.

Main Responsibilities:
  • Publish daily system health checks and report issues.
  • Analyze trends and act accordingly.
  • Coordinate emergency changes as needed.
  • Monitor CST changes impacting services and mitigate risks.
Qualifications:
  • Experience managing SaaS products in Housing/Public Services.
  • Technical understanding of Housing SaaS Systems and customer use.
  • Relationship Management skills.
  • Knowledge of ITIL processes.
  • Excellent communication skills.
  • Commercial awareness and decision-making ability.
  • Experience with Housing SaaS analytics and service improvement planning.
Additional Information:

We offer excellent benefits, including a pension scheme, private medical cover, holiday entitlement, life assurance, and flexible benefits.

Candidates must demonstrate right to work in the UK; vetting and checks will apply.

NEC Software Solutions is an equal opportunities employer committed to inclusion and accessibility. Please inform us of any adjustments needed during recruitment.

Who We Are:

Part of NEC Corporation, our software supports emergency services, healthcare, transportation, and more, making a tangible difference worldwide.

Join us to push technological boundaries and support vital public services. We look forward to your application!

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