Saas Customer Success Implementation Manager – Nordics – based London

TN United Kingdom; United Kingdom; On-site; GBP 40,000; Full time

Job summary

An exciting startup is seeking a dynamic SaaS Customer Success Implementation Manager to join their expanding team in London. This role is ideal for a passionate professional fluent in Swedish, eager to enhance customer experiences and drive success. You will be the primary contact for clients, ensuring seamless project execution from sale to deployment. With a strong emphasis on problem-solving, negotiation, and collaboration, you will work closely with sales, development, and account teams to deliver exceptional service. Join a forward-thinking company poised for growth in the HCM space and make a meaningful impact in the tech industry.

Qualifications

• 2+ years as a Customer Success Manager or Implementation Manager.
• Strong understanding of SaaS and technology industries.

Responsibilities

• Main point of contact for clients from sale to deployment.
• Identify and analyze project risks and dependencies.

Skills

Fluent Swedish

Customer Success Management

SaaS understanding

Project Management

Negotiation Skills

Excel & Data Manipulation

Problem-Solving Skills

Stakeholder Interaction

Tools

Intercom

Salesforce

Job description

Social network you want to login/join with:

Saas Customer Success Implementation Manager – Nordics – based London, united kingdom

Client:

Location:

Job Category: Customer Service

-

EU work permit required: Yes

Job Reference: 71ffb990b28f

Job Views: 16

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description:

Job Description

A very exciting, disruptive startup client of ours has just closed a large funding round (Series B) to fuel their international expansion. They are looking for an energetic, positive and experienced Saas Implementation Manager with Customer Success experience and fluent Swedish skills for the new team they are building. The OTE is around 40k base + 10% commission.

You’ll be a Swedish speaker, passionate about delivering a great customer experience to our users and be well versed in handling anything clients throw your way. A quick learner and serious about making an impact at an organization set on becoming the number one player in the HCM space. The ideal candidate would be an experienced Project Manager looking to take the next step up in their career.

You’ll be great for this role if you have:

• Fluent Swedish is a must
• A proven experience of at least 2 years as a CSM / Implementation manager
• Strong understanding of SaaS and the technology industry
• Experience in project management
• Strong negotiation skills needed to liaise with internal/external stakeholders
• Excellent excel & data manipulation skills
• Strong problem-solving skills and an ability to think outside of the box
• Ability to interact with product development teams around delivery/roadmap
• A can-do approach with the ability to thrive under pressure

Nice to have:

• Experience using Intercom, Salesforce, & web-based technologies
• Strong interest in the technology sector
• Knowledge of HR

What will you do?

• Being the main point of contact for our clients from point of sale through to deployment
• Identify and analyse project risks & dependencies on an ongoing basis
• Analyse operational data and use it to constantly scale and find efficiencies in internal workstreams
• Work cross-functionally with our Sales, Dev, Product, & Account teams
• Gathering system requirements from customers pre-sale and assessing how best to configure the platform and provide guidance on best practices