SaaS Applications Specialist

Public Sector Resourcing; Exeter; Hybrid; GBP 101,000 - 148,000; Full time

Job summary

Public Sector Resourcing is seeking a SaaS Applications Specialist for a 6-month contract with the Met Office. The role is remote with occasional travel to Exeter and requires SC clearance.

You will support GitHub, Jira, Confluence, LucidSuite, IntelliJ, and related integrations, and work within the IT Asset Management team to improve software asset management tooling and processes. You will rotate between tooling support and software asset management tasks, guiding juniors and coordinating

Qualifications

• Hands-on SaaS DevOps tooling administration and configuration.
• Strong ITIL-based application operations, monitoring, and incident handling.
• Ability to implement changes following change management standards.
• Effective collaboration with developers, product teams and stakeholders.
• Willingness to stay current with emerging tools and practices.

Responsibilities

• Act as primary technical contact for tools like GitHub, Jira, Confluence, LucidSuite, IntelliJ and integrations.
• Lead troubleshooting and root-cause analysis for complex issues across the DevOps tooling portfolio.
• Plan and implement changes to enhance tooling capabilities in line with standards.
• Mentor and support junior team members, coordinate workload, and escalate technical queries.

Skills

DevOps Practices

Incident Resolution

Change Management

Collaboration

Continuous Learning

Tools

GitHub

Atlassian Suite

Lucid

Mural

Job description

Description & Requirements

On behalf of the Met Office we are looking for a SaaS Applications Specialist (Inside IR35) for a 6 month contract. Remote working with occasional travel to Exeter.

SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active SC clearance.

Based in the Corporate Technology function, the DevOps tooling support service enables the delivery of operational excellence across the organisation by providing and developing a suite of SaaS-based software development and collaboration tooling.

You will work within the IT Asset Management (ITAM) team, which is a small, collaborative group. Initially, you will take on the role of senior technical administrator for the tooling stack, working closely with a technical lead, product manager, and other system administrators.

You will provide both variety for you and resilience for the team, responsibilities will rotate between tooling support and Software Asset Management-related duties. As such you will eventually also become involved in broader team activities such as improving the software request process, software licence reclamation, licence auditing and working with our enterprise software asset management tooling.

Your key duties:

• Act as the primary technical contact for tools such as GitHub, Jira, Confluence, LucidSuite, IntelliJ, and associated integrations, ensuring that these services are secure, reliable, and aligned with organisational standards
• Lead troubleshooting and root cause analysis for complex issues across the DevOps tooling portfolio, ensuring timely resolution of incidents and problems.
• Lead on the preparation and implementation of changes to enhance the capabilities of the portfolio, ensuring adherence to Met Office change management standards.
• Guide and support junior colleagues, fostering knowledge sharing and professional development, coordinate workload distribution and act as escalation point for technical queries.

Essential:

• Proven Experience with SaaS DevOps Platforms - Hands-on administration and configuration of SaaS-based tooling, for example GitHub, Atlassian suite, Lucid, Mural.
• Application Operations and Service Management - Strong background in application support, monitoring, and incident resolution in line with ITIL principles and service management best practices.
• Automation and Continuous Improvement - Ability to deliver continual service improvement in an organised and structured manner within established organisational IT procedures.
• Collaboration and Communication Skills - Skilled in working with developers, product teams, and other stakeholders to ensure toolsets meet business needs, including the ability to explain technical issues clearly to non-technical audiences.
• Adaptability and Continuous Learning - Commitment to staying current with emerging technologies and evolving practices, adapting quickly to new tools and organisational priorities.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, the Met Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant / Commitment

The Met Office guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".