S25-266 Front Counter Assistant - East Cluster A P/T (LC4-5)

Lancashire Constabulary; Preston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local police service in the United Kingdom is seeking a Front Counter Assistant to provide professional customer service at their stations. The successful candidate will handle a variety of queries, assist individuals in crisis, and manage sensitive information. This dynamic role requires excellent organisational skills and the ability to remain calm under pressure. Interested candidates must meet residency and age requirements.

Benefits

25 - 31 days annual leave

Local Government Pension Scheme

Sick pay provisions

Discounts via the Blue Light Scheme

Access to on-site gym

Cycle to work scheme

Qualifications

• Experience working in a secure and confidential environment.
• Ability to manage expectations and provide professional customer service.
• Must be 18 years old and have at least 3 years of UK residency.

Responsibilities

• Assist members of the public at Front Counter with queries and reports.
• Handle sensitive items such as cash and documents.
• Work with minimal supervision and manage own workload.

Skills

Organisational skills

Ability to remain calm under pressure

Communication skills

Job description

We are delighted to announce that an opportunity has arisen to become part of the Front Counter Team based in East Division - Cluster A – Greenbank, Blackburn Town Centre, Accrington and Clitheroe

Our Front Counter teams are the first face to face contact when visiting our Police Stations and are there ready to deal with whatever walks through the door. This can range from taking reports of crimes, road traffic accidents and missing persons, to helping a victim of domestic abuse or someone during a mental health crisis.

As Front Counter Assistant you will oversee the opening and closing of the Front Counter at the published times and will be providing face to face assistance to members of the public, you’ll be a comforting presence in people’s hour of need, asking the right questions, listening for vital details and recording information will all be a part of your day-to-day role. With the training we provide you’ll be able to risk assess and prioritise each incident, ensuring an appropriate response.

This is an extremely varied role and during the day you’ll deal with a wide range of queries, reports and requests, and with each interaction you’ll need to be able to remain calm and in control even in situations where the visitor could be angry and/or upset.

You’ll also be dealing with people answering their Bail, Sex Offender Registrations, checking driving documents, and making enquiries in relation to seized vehicles and authorising the release of these where appropriate.

Many people who attend Front Counter come in with questions that can be resolved there and then. This could be through offering advice or signposting members of public to more appropriate agencies when it is not a matter dealt with by Police. With each contact you’ll be managing expectations and advising what police can and cannot do.

There will also be occasions where you will be required to handle items of a sensitive nature, such as cash, drugs, firearms, therefore experience of working within a secure and confidential environment is crucial.

You will often be working with minimal supervision therefore the successful candidate should be able to demonstrate excellent organisation skills, including prioritising own workload, and possess a level of maturity.

You will have a specified base location of Clitheroe (East Cluster A).

Cover may be required across East division and travel in this instance will be within works time and standard Business Mileage Policy applies.

The purpose of this role is to provide a professional, multi functional face to face customer service to both the public and Constabulary colleagues.

The successful candidate will be required to work in accordance with the attached rota.

There are many other elements to the role, which is highly varied and dynamic.

Vetting And Medical

Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV).

Please be aware there is a minimum 3 year UK residency requirement for Recruitment vetting and you must be 18 years old at the point of applying. Successful applicants will also be subject to a medical assessment.

Benefits

• 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
• Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
• Sick pay provisions
• Generous maternity / paternity and adoption leave entitlements
• Option to become a member of the onsite unions
• Discounts from various retailers via the Blue Light Scheme
• Access to on-site-gyms – HQ
• Cycle to work scheme
• Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
• Hybrid / Agile working (role dependant)
  
  

Further details of the requirements and duties of the post can be found on the attached Role Profile.

Before you complete the online application, we would advise you to read the attached Information and Guidance documents.

Closing date:Tuesday 19th August 2025 at 10am.

Please note if you are put on a reserve list or offered the role on a temporary basis, you will need to get support from your line manager.

Artificial Intelligence (AI) Assistance Disclaimer

Whist we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form.

By utilising this functionality, you acknowledge and agree to the following:

• AI-generated content is provided for illustrative purposes only and does not constitute professional, legal, or personal experience.
• You remain fully responsible for the accuracy, authenticity, and originality of all information submitted in your application.
• The inclusion of AI-generated suggestions does not imply endorsement or guarantee of the appropriateness, completeness, or effectiveness.
• The organisation accepts no liability for any consequences, direct or indirect, arising from the use of AI-generated content within this form.
  
  

Applicants are encouraged to carefully review and personalise all responses to ensure they accurately reflect their individual experiences, qualifications, and intentions.