S25-181 ICT Applications Analyst (LC7)

Lancashire Constabulary; Preston; On-site; GBP 30,000 - 45,000; Full time

Job summary

Lancashire Constabulary seeks an ICT Application Analyst to provide third-line support for vital ICT applications. The role involves collaborating with business owners for system improvements and development, ensuring compliance with organizational policies. Candidates must hold or pursue ITIL Foundation certification and contribute to enhancing ICT application functionality.

Qualifications

• Candidates must hold ITIL Foundation certification or be willing to attain it.
• Relevant experience in ICT applications and system administration is preferred.

Responsibilities

• Support, develop, and upgrade critical ICT applications.
• Manage development changes from conception to deployment.
• Collaborate with third-party product owners for comprehensive application understanding.

Skills

Collaboration

System Administration

Process Improvement

Technical Communication

Education

ITIL Foundation certification

Job description

Applications are invited for the post of ICT Application Analyst within the ICT Information and Communications Technology Division based at Hutton Headquarters.

As an ICT Applications Analyst, you will be the third-line support for all critical and strategic ICT applications throughout the Constabulary.

Key Responsibilities

1. Support, develop, and upgrade all critical ICT applications for Lancashire Constabulary, collaborating with business owners to ensure full system capability is utilized and maintained in line with Force policies and strategy.
2. Work as part of the Applications Team, undertaking system administration and supporting business/process improvements through development and local configuration.
3. Manage development and changes from conception to deployment, considering system and procedural factors, and staying aware of evolving national platform changes.
4. Collaborate closely with third-party product owners to ensure a comprehensive understanding of all critical ICT applications, both technical and procedural.
5. Communicate across the organization and relevant parties regarding system support, including representing the Applications support team at relevant forums.

Further details of the requirements and duties of the post can be found on the attached Role Profile.

Skills And Experience

Candidates must hold ITIL Foundation certification or be willing to work towards it while in post.

Candidates applying for Lancashire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted. Any candidate found to have submitted an application form using online 'AI' software will be removed from the recruitment process immediately. This may also affect future applications based on integrity. Before completing the online application, please read the attached Information and Guidance documents.

PLEASE NOTE: Agency employees, volunteers, and specials are unable to apply for internal vacancies.

If placed on a reserve list or offered the role on a temporary basis, support from your line manager will be required.

The closing date for this vacancy is Wednesday, 25th June 2025 at 10:00 AM.