S25-010 Service Desk Team Leader (LC7) Before you apply -Don't miss out on the jobs you're real[...]

jobs24.co.uk; Preston; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is looking for a Service Desk Team Leader to join their Estates & Facilities Management Team. This role involves leading the Estates Support Officers, prioritizing tasks, and ensuring top-notch customer service within the department. With a focus on promoting the quality of services provided, the successful candidate will play a crucial role in enhancing user experience across the force. If you are passionate about service management and looking to make a significant impact, this opportunity is perfect for you.

Benefits

Free car parking

Accessible by public transport

Responsibilities

• Act as 1st line manager to the Estates Support Officers team.
• Assist the Estates Building Manager in providing excellent customer service.

Job description

Lancashire Constabulary's Estates & Facilities Management Team is seeking a Service Desk Team Leader to be based at Hutton, Headquarters. The site is accessible by public transport and there is also free car parking on site.

The purpose of this role is to act as 1st line manager to the Estates Support Officers team, tasking and prioritising work. To assist the Estates Building Manager in providing excellent customer service within Estates and Facilities Management and to promote and market the quality of the service we provide and the positive impact the Estates and Facilities Management Service Desk has to the end users throughout the force.

The successful candidate will be required to participate in the Estates on-call rota on an ad-hoc basis.

Further details of the requirements and duties of the post can be found on the attached Role Profile.

Please note, as a condition of your appointment you must undergo and pass RV Vetting.