Run the Show. Serve the City. Grow with Mouse Tail. GM POSITION AVAILABLE!

Bailies Coffee Roasters; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An independent coffee shop in the heart of London is seeking a dynamic General Manager to lead their newest location. This role requires a passionate individual with a strong hospitality background and a love for coffee. You will be responsible for inspiring your team, ensuring smooth operations, and delivering top-notch customer service. With a supportive culture and opportunities for growth, this is a chance to make a significant impact in a thriving business. If you thrive in a fast-paced environment and enjoy building strong teams, this position is perfect for you.

Benefits

Competitive salary

Bonus scheme

Full training opportunities

Staff discount

Supportive company culture

Qualifications

• 3 years of leadership experience in a hospitality setting.
• Passionate about coffee and providing excellent service.

Responsibilities

• Lead and inspire your team to deliver amazing customer experiences.
• Manage stock, cash handling, and shift planning.

Skills

Leadership

Customer Service

Organizational Skills

Commercial Awareness

Coffee Knowledge

Job description

Love coffee? Love people? Love running a buzzing, fast-paced café in the heart of the city? Good — because we’re on the hunt for a superstar General Manager to lead our newest Mouse Tail Coffee site in Fenchurch Street!

About Us: Mouse Tail Coffee is all about great coffee, fresh bakes, good vibes and even better people. We’re an independent business that’s growing fast — with a big focus on quality, community, and making every cup (and every shift) matter. We believe in running tight, fun, supportive operations where the team feels like family, the coffee is always hot, and customers feel at home.

About You: You’re a natural leader who knows how to get the best out of people — whether that’s motivating your team, delighting regulars, or smashing daily targets. You’ve got high standards, an eye for detail, and a knack for running an organised, energetic shop without losing your sense of humour. 3 years leadership experience is essential!

In a nutshell, you are:

An experienced manager (hospitality background essential — coffee shop experience a big plus!)

Passionate about coffee, food, people and service

A hands-on leader who isn’t afraid to jump on the machine or get stuck in on a busy day

Commercially sharp — you know your P&Ls from your flat whites

Organised, reliable, and proactive — you keep operations smooth, clean, and compliant

Warm, approachable, and able to build strong teams and loyal customer bases

The job:

Lead and inspire your team to deliver an amazing customer experience every day

Manage stock, ordering, cash handling, and shift planning

Drive sales and profitability while maintaining top-quality standards

Recruit, train, and develop your dream team

Make sure Mouse Tail’s values of community, quality and hustle shine through every aspect of the shop

What we offer:

Competitive salary + bonus scheme

Full training and progression opportunities (we love promoting from within!)

Staff discount (coffee + pastries = happiness)

Fun, supportive company culture where your ideas and energy are welcome

A growing company where you can really make your mark

Hours: Full-time, 5 days a week, average out on 40h weeks.

Location: Fenchurch Street, London EC3