RSU Administrator - Appraisal Support

Health Education and Improvement Wales; Nantgarw; On-site; GBP 22,000 - 28,000; Full time

Job summary

A strategic workforce body for NHS Wales is looking for an RSU Administrator - Appraisal Support to provide comprehensive administrative support for the All-Wales GP Appraisal Process. The successful candidate will maintain effective relationships with stakeholders and coordinate financial processes. The ideal applicant will have excellent communication, time management, and organisation skills, along with experience in an administrative role and knowledge of HR processes.

Benefits

Corporate induction

Opportunities for personal development

Qualifications

• Experience of working in an administrative role.
• Experience of customer service and dealing with a wide range of queries.
• Demonstrable experience of following administrative systems and procedures.
• Evidence of handling confidential information.
• Experience of working to deadlines.
• Experience of working in the NHS.

Responsibilities

• Provide comprehensive administrative support to the Appraisal workstream.
• Maintain effective working relationships with key stakeholders.
• Plan and organise all meetings related to Appraisal Support.
• Act as first point of contact for all contractual issues.
• Coordinate finance processes related to GP Appraisal.

Skills

Excellent communication

Customer service

Time management

Organisational skills

Attention to detail

Education

5 GCSEs Grade A-C including English and Maths/NVQ 2 or equivalent

Degree or equivalent

Tools

MS Office

Job description

The Revalidation Support Unit is a professional unit within Health Education and Improvement Wales (HEIW) that aims to support and improve professional standards across Wales. The Unit has responsibility for:

• Management of the GP Appraisal Process for all GPs in Wales on behalf of the Health Boards.
• Leading on Medical Appraisal Quality Management systems and providing support for Medical Revalidation.
• Delivery of face-to-face CPD events, training, and online learning/resources.
• Development and management of online systems to support appraisal and revalidation.

Job Summary:An exciting opportunity has arisen to join the RSU team as an RSU Administrator - Appraisal Support. You will provide comprehensive administrative support to the Appraisal workstream, including supporting the planning and delivery of the All-Wales GP Appraisal Process, updating the MARS help and support pages and user support for MARS.

Main duties of the job

The RSU Administrator - Appraisal Support will play a pivotal role in the Appraisal Team, undertaking a range of key duties to meet operational and customer service requirements.You will establish and maintain effective working relationships with key stakeholders within HEIW and outside the organisation and will plan and organise all meetings pertaining to the Appraisal Support workstream.The post holder will act as first point of contact for all contractual and establishment issues relating to the RSU's GP Appraisers and GP Appraisal Co-ordinators who are based across Wales. This includes processing contracts and changes to existing contracts in line with RSU and HEIW policies, as well as co-ordinating all finance processes relating to GP Appraisal.The post holder will also undertake activities relating to the Unit's online systems. As an ideal candidate, we are looking for a proactive team player with excellent communication and customer service skill. You will be able towork on own initiative whilst juggling and prioritising a busy workload. Therefore, excellent time management and organisational skills, as well as good attention to detail are all essential skills we are looking for in this post.

About us

Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.

HEIW's is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:

- Respect for All in every contact we have with others,

- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,

- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.

HEIW received the HPMA Award for Employee Engagement in 2019.

What you can expect:

- a corporate induction and 90 day Welcome itinerary,

- a meaningful values based performance appraisal process,

- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.

Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as "One HEIW Team". Do you want to join that team?

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view them in Trac.

Person Specification

Qualifications and/or Knowledge

• 5 GCSEs Grace A-C including English and Maths/NVQ 2 or equivalent
• Knowledge of online systems
• Knowledge of HR or finance processes
• Degree or equivalent

Experience

• Experience of working in an administrative role.
• Experience of customer service and of dealing with a wide range of queries in a professional manner
• Demonstrable experience of following administrative systems and procedures, making improvements where necessary.
• Evidence of handling confidential and sensitive information
• Experience of working to deadlines
• Experience of working in the NHS

Other

• Ability to travel to attend meetings and events across Wales
• A flexible approach to work
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Aptitude and Abilities

• Excellent IT skills, proficient in using MS office
• Ability to communicate specialist information effectively and professionally to a range of customers with varying levels of understanding.
• Ability to explore customers' needs and adapt the service accordingly to ensure a quality service is delivered
• Ability to plan, prioritise and organise own workload within established time scales
• Ability to establish and maintain working relationships with internal and external contacts
• Ability to use initiative in solving problems and responding to queries ensuring compliance with standard procedures and practices

Values

• Proven ability to work effectively in a team
• Commitment to providing a high-quality service
• Approachable and adaptable
• A willingness to undertake further training and development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.