RQ1527119 – Improvement and Compliance Officer

Carrington Blake Recruitment; United Kingdom; On-site; GBP 1,000; Full time

Job summary

A leading company in the UK is seeking a dedicated professional to provide high-quality improvement and compliance support for the Assurance and Public Protection Directorate. The role involves operational support, communication management, and ensuring efficient service delivery. Candidates should possess strong communication skills and a commitment to customer satisfaction, with flexibility to adapt to varying tasks.

Qualifications

• Experience in operational support and compliance.
• Strong communication skills for internal and external coordination.
• Ability to manage multiple tasks and maintain effective relationships.

Responsibilities

• Provide operational support for improvement initiatives and audits.
• Coordinate internal and external communications effectively.
• Monitor shared mailboxes and respond to enquiries in a timely manner.

Skills

Communication

Operational Support

Compliance

Customer Satisfaction

Flexibility

Job description

-£22.47 an hour

Full time

Job Purpose:

To deliver the highest quality improvement, compliance and business support function for the Assurance and Public Protection Directorate.

To provide improvement and business support to ensure effective and efficient operation of services.

To coordinate internal and external communication and to maintain intranet and website contents for the Assurance Directorate

To coordinate responses to complaints, Freedom of Information and Subject Access requests, and Members Enquiries.

Key accountabilities:

• Provide operational support in relation to improvement initiatives, audits, and implementation of action plans.
• Implement and review new and revised operational systems and processes.
• Support development of business plans and delivery of priorities, including forward planning activities.
• Support a culture that drives continuous improvement, efficiency, effectiveness and customer satisfaction.
• Support the delivery of a consistent, proactive and effective communications approach, using relevant internal and external communications channels, ensuring branding and quality standards are maintained and information on the intranet and website pages remain up-to-date, accessible and relevant
• Provide an exceptional compliance service for the Assurance and Public Protection Directorate in relation to corporate complaints, Freedom of Information and Subject Access requests, and Members Enquiries.
• Routinely monitor shared mailboxes and action and respond to enquiries and requests in a timely manner.
• Support services with business continuity and health and safety requirements to ensure they remain compliant with council policies.
• Support the Council’s sealing process
• Maintain spreadsheets, databases and business systems, and produce management reports.
• Monitor the office spaces and supplies used by Assurance staff, ensuring they continue to meet their requirements.
• Assist senior managers with diary management, arrange meetings and events, prepare agendas, take minutes, and maintain action logs and trackers as required.
• Assist with and provide backup cover for key functions of the Customer and Business Development service.
• Develop and maintain effective working relationships with internal and external stakeholders.
• Deliver service priorities and personal objectives with optimum efficiency and effectiveness, contributing to the Assurance and Public Protection directorate’s strategic aims.
• A degree of flexibility is needed to deliver the service effectively, and the post holder may be required to perform work not specifically referred to above and which is on occasion outside of normal working hours and/or at locations that differ from the primary place of work. Such duties, however, will fall within the scope of the post.
• This job description is not exhaustive and may change as the post or the needs of the Council may vary over time. Such changes will be subject to consultation between the post holder and their manager and, if necessary, further job evaluation.

1. Financial Responsibilities:

• Not a budget manager. However, the post holder will support budget managers in ensuring income and expenditure is managed within budget by accurate forecasting and efficient processing of invoices and payments.

1. Staff Responsibilities

• No line management responsibilities

1. 5. Health and Safety Responsibilities (choose one option):

As an employee of the London Borough of Barnet, you are required to:

• Abide by Barnet’s health and safety policy and associated arrangements.
• Complete mandatory health and safety training.
• Follow safe systems of wok and use devices/guards provided for safety.
• Wear/use personal protection equipment were issued and instructed to do so, including lone working devices.
• Report any Accident/Incidents/Hazards.
• Take care of your own and other’s safety, health and wellbeing.

1. 6. Promotion of Corporate Values

• To ensure that customer care is maintained to the agreed standards according to the council’s values. To ensure that a high level of confidentiality is maintained in all aspects of work. Our values:

Caring / Learning to Improve / Inclusive / Collaboration

1. Flexibility

• In order to deliver the service effectively, a degree of flexibility is needed, and the post-holder may be required to perform work not specifically referred to above. Such duties, however, will fall within the scope of the post, at the appropriate grade.

1. The Council’s Commitment to Equality

• To deliver the council’s commitment to equality of opportunity in the provision of services. All staff are expected to promote equality in the workplace and in the services the council delivers.

If you think this job role is for you, please send your CV to [e-mail]