RQ1508901 – Receptionist (Grade 4)

Carrington Blake Recruitment; Tonypandy; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist to provide exceptional front-line service at the Housing Advice Centre. This role involves engaging with customers and the public, ensuring satisfaction from the first point of contact. You will support the team by managing appointments, handling inquiries, and maintaining vital information systems. If you are a proactive individual with a passion for customer service and a commitment to excellence, this is the perfect opportunity for you to make a difference in the community.

Qualifications

• Experience in providing high-quality customer service in a front-line role.
• Ability to maintain records and manage appointments effectively.

Responsibilities

• Provide efficient front-line reception service for the Housing Advice Centre.
• Support high-quality customer care service and administrative tasks.
• Ensure compliance with Housing Advice Policy and maintain ICT systems.

Skills

Customer Service

Communication

Administrative Support

Health and Safety Compliance

Tools

ICT Systems

Job description

Salary: £15.95

Hours: 37 hours

Job Role:

1. To provide an efficient, effective and customer-friendly front-line Reception service for the Housing Advice Centre and its customers.
2. To contribute to the achievements and targets set within the Housing Advice Centre by supporting the effective provision of a high-quality customer care service.
3. On occasion, to provide administrative support to Senior Officers and other Housing Solutions Team staff commensurate with the grade of the post.
4. To deal with enquiries from members of the public, customers, colleagues, and partner agencies contacting the Housing Advice Centre whether in person or by telephone.
5. To maintain an Appointment’s Register for clients where appropriate.
6. To ensure customer satisfaction at the first point of contact with the Service.
7. To comply with the Housing Advice Policy and Procedural Manual.
8. To liaise with other sections of the Community Housing Division and other Council Divisions relating to non-housing matters.
9. To process incoming and outgoing mail.
10. To maintain and update any relevant ICT systems and utilise any digital solutions particularly in respect of recording and monitoring levels of contact with the Service.
11. To undertake photocopying, filing, and mail monitoring as required.
12. When office-based, to keep the Service Reception area in the Housing Advice Centre in a clean and tidy condition.
13. To maintain both electronically and in hard copy format any information and reference leaflets to be provided to customers.
14. To ensure all customer information boards contain up-to-date information for the public on all homelessness and housing-related matters.
15. To carry out health and safety responsibilities in accordance with the Division’s Health & Safety Responsibilities document.
16. To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity.

Contact: Rebecca Bentum, 02075376607