RPO Team Leader

Royal Mail; Northampton Copse; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading postal service provider in Northampton is seeking a Team Leader to manage onboarding specialists. This role involves overseeing daily activities, allocating resources, and ensuring performance management against KPIs. Ideal candidates will have leadership experience, solid computer skills, and excel in communication. Knowledge of recruitment processes is a plus.

Qualifications

• Demonstrable leadership/management experience.
• Prior knowledge of recruitment or onboarding processes is advantageous.

Responsibilities

• Oversee the team's daily activities.
• Allocate workflow and maximize resource.
• Manage performance and absence.
• Work against KPIs and SLAs.
• Collaborate with team leaders for efficient service delivery.
• Provide updates to SLT and account management.

Skills

Leadership/management skills

Strong computer literacy - particularly MS Excel

Excellent communication skills

Experience working collaboratively in multi-skilled teams

Experience achieving and exceeding targets and SLAs

Job description

We deliver a full recruitment service to Royal Mail across the UK from our Northampton head office. Our teams recruit against a high-volume of open and potential vacancies with the client's business, managing advertising and attraction campaigns, overseeing full recruitment processes, and managing the onboarding and pre-screening processes ahead of the candidate's first day. As a Team Leader, you'll manage a team of onboarding specialists, providing support, guidance, and leadership to assist in overachieving against client expectations. Responsibilities will include:

• Overseeing the team's daily activities
• Allocating workflow and maximising resource
• Performance and absence management
• Working against KPIs and SLAs
• Collaborating with team leaders across the department to ensure efficient service delivery
• Providing updates and support to the SLT, account management, and client as required
  
  Ideal candidates will be able to demonstrate some leadership/management experience. Prior knowledge and experience of recruitment or onboarding processes/right to work checks would be advantageous.
• Leadership/management skills
• Strong computer literacy - particularly MS excel
• Excellent communication skills
• Experience working collaboratively in multi-skilled teams
• Experience achieving and exceeding targets and SLAs