Rough Sleeping Hub Support Worker

Service Care Solutions Ltd; Portsmouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local authority in Hampshire is seeking a Rough Sleeping Hub Support Worker to assist homeless adults facing complex challenges. This role involves managing client interactions, supporting case management, and ensuring a safe environment at the Rough Sleeping Hub in Portsmouth. The position is shift-based, with a 3-month contract and potential for temp-to-perm.

Qualifications

• Experience working with rough sleepers or those with complex needs.
• Strong risk assessment and safeguarding awareness.
• Confident in managing a caseload and delivering one-to-one support.

Responsibilities

• Support the smooth running of the Rough Sleeping Hub.
• Manage client entry and exit, ensuring safe staff-to-client ratios.
• Maintain accurate client records and performance monitoring data.

Skills

Risk assessment

Relationship building

IT competence

Job description

Rough Sleeping Hub Support Worker
Portsmouth
Homelessness
3 Months
37 Hours
£15.64 LTD / £13.33 PAYE (inc hol)
A local authority in Hampshire are recruiting for a Homeless Support Worker to join their Rough Sleeping Hub to provide essential support to homeless adults facing complex challenges.

THE ROLE
Supporting the smooth and safe running of the Rough Sleeping Hub (RSH) in Portsmouth, ensuring a welcoming and secure environment for service users.

• Manage client entry and exit, maintaining safe staff-to-client ratios
• Handle face-to-face, telephone, and email enquiries
• Maintain daily facilities, including laundry, breakfast delivery, needle exchange, donations & light cleaning
• Support clients through case management and tailored support plans
• Facilitate drop-in sessions and engage in multi-agency working
• Respond to referrals and self-presenting service users
• Maintain accurate client records and performance monitoring data

THE CANDIDATE
We are looking for candidates with previous experience in a similar role, supporting vulnerable adults, ideally within homelessness services.

• Experience working with rough sleepers or those with complex needs
• Strong risk assessment and safeguarding awareness
• Ability to build positive relationships with service users and partner agencies
• Confident in managing a caseload and delivering one-to-one support
• Competent in IT systems and case recording

THE CONTRACT

• 40 Hours per week
• Shift-based work covering early (08:00-16:30) and late (14:00-22:30) shifts
• Every other weekend on shift
• 3-month contract with potential for temp-to-perm
• £15.64 per hour LTD company rate / £13.33 per hour PAYE (inclusive of holiday pay)

HOW TO APPLY
To apply for this role, please email a copy of your CV to [e-mail] or call 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!