Rough Sleeper Administrative Assistant

Norwich City Council; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established local government body is looking for a passionate individual to join their rough sleeper team. This role focuses on reducing street homelessness in Norwich and involves providing essential administrative support while collaborating with various agencies. The ideal candidate will possess excellent IT and customer service skills, thrive in a fast-paced environment, and demonstrate strong communication abilities. With a commitment to equality and a supportive work culture, this position offers a unique opportunity to make a tangible difference in the community while enjoying competitive benefits and career growth.

Benefits

Local Government Pension Scheme (LGPS)

Paid holiday entitlement starting at 26 days

Additional statutory day leave at Christmas

Occupational health support

Employee assistance support

Qualifications

• Good numeracy and literacy skills are required.
• Experience in an office environment is not necessary.

Responsibilities

• Support the rough sleeper team with administration tasks.
• Maintain records and manage data returns on rough sleeping.
• Liaise with support agencies and monitor referrals.

Skills

IT Skills

Customer Service Skills

Interpersonal Skills

Numeracy

Literacy

Communication Skills

Multi-tasking

Education

Good level of numeracy and literacy

Job description

We are seeking an enthusiastic individual with an interest in homelessness issues to join our busy rough sleeper team working to reduce street homelessness in the city. The post is offered on a fixed term contract until May 2026.

Job Description

The role will involve working closely with the rough sleeper co-ordinator; providing support with general administration tasks, maintaining records, managing data returns on rough sleeping, liaising with support agencies, monitoring referrals and contributing to the smooth day to day running of the team.

Skills Required

The post-holder will need excellent IT and customer service skills, enjoy working as part of a team and be able to manage their own workload.

This is a fast moving environment and the post-holder should be able to demonstrate a positive and flexible approach, have the ability to multi-task and work well under pressure.

The nature of the role requires a confident communicator with an excellent telephone manner and strong inter-personal skills.

Educational Requirements

Previous experience of working in an office environment is not necessary, but a good level of numeracy and literacy will be required as will an understanding of the issues that affect our client group.

Why work for us

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.

To find out more about working and living in Norwich Home | Work in Norwich.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK

We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.

Equal Opportunities Policy

The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.

Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.

Benefits

We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

• All employees are eligible to join the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support