Rostering Manager

c2c Railway; City Of London; On-site; GBP 41,000 - 50,000; Full time

Job summary

c2c is seeking a Rostering Manager at our HQ in London to lead the rostering function for Traincrew and Stations during a 12-month fixed-term contract. You will drive resourcing quality, oversee the Tracsis relationship, and ensure compliance with data protection standards while partnering with the Resourcing Strategy Manager and Head of Service Delivery.

The role requires strong numeracy, process expertise, and stakeholder collaboration across frontline staff and unions.

Qualifications

• Strong numeracy and literacy skills.
• Understanding of the rostering process and its interfaces with planning output and standing orders.
• Knowledge of c2c and Network Rail operations, geography and train plans.
• Proven ability to work with people to meet objectives.
• Strong capability in managing and developing business processes.
• Highly analytical with statistical techniques.
• Proficient with Microsoft Office and Tracsis systems.
• Good Excel proficiency and ability to write concise reports.

Responsibilities

• Provide rostering SME guidance on the impacts of future business change to rostering, including establishment, pay talks and timetable changes.
• Assist the Resourcing Strategy Manager with end-to-end rostering for Traincrew, Stations, Revenue Protection and Service Delivery functions for base and daily rosters.
• Forward plan changes to base rosters based on current knowledge and advise on key issues and outcomes.
• Develop skills and stay updated on trends to apply them where appropriate.
• Build and maintain collaborative relationships with frontline staff, unions, managers and stakeholders.
• Utilise technology to improve rostering delivery and service.
• With the Resourcing Strategy Manager, manage the contract with Tracsis for rostering software and drive improvements.
• Ensure GDPR compliance and confidentiality at all times.
• Produce reports and analysis on team output and current resourcing levels.
• Carry out project work as required by the Resourcing Strategy Manager or Head of Service Delivery.
• Other duties as required.

Skills

Numeracy

Rostering knowledge

Stakeholder management

Process improvement

Analytical skills

Interpersonal skills

Report writing

Time management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Tracsis

Job description

Rostering Manager

Department: Service Delivery

Employment Type: Fixed Term Contract

Location: HQ London

Reporting To: Lola Gray

Compensation: £45,000 / year

Description

This role is a 12 month FTC

About Us:

Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.

We are looking for a dedicated and versatile individual to join our team as a Roster Manager.

Purpose of the Role:

To deliver a customer-focused and strategic resourcing service for the Stations and Traincrew teams, ensuring business needs are met while protecting organisational interests. This role is responsible for driving service excellence and continuous improvement, supporting roster development, managing day-to-day resourcing and short-term planning changes, overseeing the Tracsis partnership to maximise contract value, and providing support to the Resourcing Strategy Manager and Head of Service Delivery as required.

Key Responsibilities

• Provide specialist guidance as the rostering subject matter expert to the business on the impacts of future business change to the rostering function including, but not limited to, establishment, T&C changes, manpower planning, pay talks and timetable changes
• Asist the Resourcing Strategy Manager with the management of the end to end rostering process for Traincrew, Stations, Revenue Protection and Service Delivery functions for base and daily rosters
• Forward plan changes to the base rosters based on current business knowledge, advising the business on key issues and outcomes
• Actively develop own skills, keeping abreast of relevant organisational, team and technical trends and to have the ability to apply these as appropriate
• Build and maintain collaborative and professional relationships with frontline staff, union reps, managers and stakeholders
• Utilise technology to improve delivery of the rostering function and overall service delivered
• With the Resourcing Strategy Manager, manage the contract with Tracsis for the rostering software, suggesting iterative improvements and tracking requests through to go live for all operational functions
• Ensure compliance with the General Data Protection Regulations and that confidentiality is maintained at all times
• Guiding managers on the optimum use of resources
• Production of reports and analysis as required on the output of the team and current resourcing levels
• Carry out any project work as required by the Resourcing Strategy Manager or Head of Service Delivery
• Any other duties as required by the Resourcing Strategy Manager or Head of Service Delivery

Skills, Knowledge & Expertise

• Strong numeracy and literacy skills
• A sound understanding of the rostering process and how these interface with both the planning output and the agreed T&C/standing orders
• Good knowledge of c2c and Network Rail operations, geography and train plans
• Proven ability in working with people to meet objectives
• Strong capability in managing and developing business processes
• Highly analytical and skilled in the use of statistical techniques
• Good knowledge and experience in the following computer systems: Microsoft Office Word, Excel, PowerPoint and Tracsis
• Knowledge of Excel to an intermediate level
• Strong interpersonal and negotiation skills
• Ability to write clear concise reports
• Able to prioritise workload effectively to ensure that business objectives and deliverables are met