Rooms Controller

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Rooms Controller to join their dynamic team. This role is pivotal in ensuring seamless communication between the Front Office and Housekeeping, facilitating exceptional guest experiences. With a focus on coordination and organization, you will manage room assignments, oversee hotel inventory, and multitask across various platforms. This position offers not only a competitive salary but also a range of enticing perks, including complimentary gym access, generous holiday allowances, and extensive training opportunities. If you are passionate about hospitality and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

28 days holiday (including Bank Holidays)

Life Assurance coverage

Complimentary gym and spa access

Free meals during shifts

Dry-cleaning services

50% discount at St Pancras outlets

Marriott Discount Card

Cycle to work scheme

Employee Assistance Programme

Comprehensive training and development programs

Qualifications

• Exceptional interpersonal and communication skills for effective interaction.
• Previous customer service experience preferred.

Responsibilities

• Coordinate between Housekeeping and Front Office for smooth operations.
• Control hotel inventory and manage room types and rates.

Skills

Communication Skills

Organizational Skills

Customer Service

Education

High School Diploma

Tools

Opera PMS

Microsoft Office

MARSHA

Job description

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Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel

Masterpiece by Design. Dynamic by Nature

The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary

Everything is connected one way or another. The trick to success is to master the art of coordination. Excellent communication skills to mediate between Housekeeping and Front Office, ensuring a smooth run of every shift. A Rooms Controller is like a simultaneous translator: they take information from a busy Front Office and make sure Housekeeping is on top of what it takes to deliver quick and effective service for all guests.

Responsibilities:

Here's what your journey with us entails

1. Knowledge of overall hotel operations is essential for this role.
2. Knowledge of Front Office procedures such as check-in, check-out, rooming, and telephone etiquette is expected.
3. Knowledge of room types, room rates, and how to build them is essential (training will be provided).
4. Sound use of Opera PMS, MARSHA (training will be provided), Empower platform, Nor1 upgrade system, and familiarity with TSA upselling program.
5. Knowledge of Microsoft Office programs: Word, Excel, PowerPoint, etc.
6. Strong organizational skills to control rooms and multitask across platforms (Mobile check-ins, queue rooms, departures).
7. Be in control of hotel inventory, recognizing when to open or close room types and rates.
8. Flexibility to cover Front Desk shifts during peak periods.
9. Coordinate with departments (Guest Experience, Front Desk, Housekeeping, Engineering, Loss Prevention) to resolve guest requests or issues.
10. Attend all required training sessions and shift briefings. Regular knowledge tests will ensure your skills meet five-star standards.
11. Work as a committed team member, nurturing relationships and sharing knowledge and stories.
12. Run daily reports (arrivals, departures), identify special requests, and verify report accuracy.
13. Perform other duties as requested by Supervisors.

Qualifications:

• Exceptional interpersonal and communication skills for effective interaction at all levels.
• Previous customer service experience preferred.

What is in it for you:

Along with a competitive salary and personal development opportunities, enjoy perks such as:

• 28 days holiday (including Bank Holidays), increasing with service.
• Life Assurance coverage.
• Annual performance-based pay adjustments.
• Complimentary gym and spa access.
• Free St. Pancras Experience for you and a guest, including breakfast.
• Free meals during shifts.
• Dry-cleaning services.
• Access to BenefitHub with deals from various retailers.
• 50% discount at St Pancras outlets.
• Marriott Discount Card for hotel stays and benefits worldwide.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme.
• Comprehensive training and development programs.
• Awards and recognition celebrations, among other benefits.

Join Our Team:

Ready to be part of a dynamic team shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We value diversity and are committed to an inclusive, people-first culture, ensuring non-discrimination on any protected basis under applicable law.