Room Service Waiter/Waitress

SOFITEL; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in London is seeking an In-Room Dining Waiter/Waitress to deliver exceptional in-room dining service. You will ensure orders are prompt and beautifully presented, while providing a personalized guest experience. Ideal candidates will have a passion for hospitality, excellent communication skills, and the ability to work flexible hours. The position includes a competitive compensation package and several benefits such as free stays at the property.

Benefits

Competitive compensation package including annual bonus

Free stays in the UK or Ireland (4 nights/year)

Discounted rates at Accor properties worldwide

Complimentary meals while on duty

Exceptional training and development opportunities

Employee Assistance Program with 24/7 GP access

Social events and activities

Qualifications

• Previous experience in a similar role in a luxury hotel or fine dining environment is preferred.
• A passion for hospitality and delivering exceptional service.
• Impeccable grooming and communication skills.
• Eligibility to work in the UK (no sponsorship).
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Deliver food and beverages to guest rooms efficiently and with precision.
• Provide a warm, personalized experience, anticipating guest needs.
• Handle guest inquiries and special requests professionally.
• Assist with the setup and clearing of trays and service stations.
• Liaise with the kitchen and other departments for coordinated service.
• Ensure compliance with hygiene and hotel policies.

Skills

Exceptional service delivery

Attention to detail

Communication skills

Proactive attitude

Job description

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As an In-Room Dining Waiter/Waitress, you will be the face of our room service. You will ensure every order is delivered promptly, beautifully presented, and served with genuine warmth and attention to detail, upholding the highest standards of luxury hospitality.

Key Responsibilities

Deliver food and beverages to guest rooms efficiently and with precision, ensuring impeccable presentation and service.

Provide a warm, personalised experience, anticipating guest needs and going above and beyond to exceed expectations.

Handle guest inquiries and special requests professionally and promptly.

Assist with the setup and clearing of trays, trolleys, and service stations, maintaining cleanliness and order at all times.

Liaise with the kitchen and other departments to coordinate orders and special instructions smoothly.

Maintain in-depth knowledge of the menu, including dietary options and preparation details.

Ensure compliance with all hygiene, safety, and hotel policies while representing the brand with elegance and professionalism.

Job Description

As an In-Room Dining Waiter/Waitress, you will be the face of our room service. You will ensure every order is delivered promptly, beautifully presented, and served with genuine warmth and attention to detail, upholding the highest standards of luxury hospitality.

Key Responsibilities

• Deliver food and beverages to guest rooms efficiently and with precision, ensuring impeccable presentation and service.

• Provide a warm, personalised experience, anticipating guest needs and going above and beyond to exceed expectations.

• Handle guest inquiries and special requests professionally and promptly.

• Assist with the setup and clearing of trays, trolleys, and service stations, maintaining cleanliness and order at all times.

• Liaise with the kitchen and other departments to coordinate orders and special instructions smoothly.

• Maintain in-depth knowledge of the menu, including dietary options and preparation details.

• Ensure compliance with all hygiene, safety, and hotel policies while representing the brand with elegance and professionalism.

Qualifications

• Previous experience in a similar role in a luxury hotel or fine dining environment is preferred.

• A passion for hospitality and delivering exceptional service.

• Impeccable grooming and communication skills.

• Excellent attention to detail and a proactive attitude.

• Eligibility to work in the UK (we are unable to sponsor for this role).

• Ability to work flexible hours, including evenings, weekends, and holidays.

Additional Information

Discover a world of unparalleled perks tailored just for you:

• Competitive compensation package, including service charge andannual bonus of £1.300,00 per year.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Social Events and Activities.

Bring passion and dedication to excellence, and we will recogniseyour contribution with a variety of benefits, rewards and developmentopportunities. We also offer a range of wellbeing initiatives, including appswith content to help you feel at your best. Join us, and you can thrive as anindividual as well as being part of a supportive and inclusive team.

Let your passion shine, visit careers.accor.com