Room Service Waiter

Haymarket Hotel; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premier London hotel is seeking a dedicated Room Service Waiter to join their esteemed team. This role involves taking and delivering guest orders, ensuring a top-notch dining experience in a fast-paced environment. Ideal candidates should possess strong attention to detail, excellent communication skills, and a passion for outstanding customer service. Join us for a rewarding career in hospitality.

Benefits

Competitive hourly rate of £16.00 - £17.00

Access to Wagestream

Health cash plan

Discounted cinema tickets

Complimentary meals on shift

Professional development and training

Flexible scheduling

Paid volunteering day

Qualifications

• Ability to work effectively under pressure in a fast-paced environment.
• Genuine passion for providing outstanding customer service.
• Strong organisational and communication skills.

Responsibilities

• Taking and accurately recording guests' orders.
• Making personalised recommendations to enhance the dining experience.
• Promptly delivering food and beverages to guest rooms.

Skills

Attention to detail

Customer service

Organisational skills

Teamwork

Communication skills

Job description

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At Firmdale Hotels, we pride ourselves on
delivering exceptional hospitality in some of the most vibrant and stylish
locations in London and New York. Our award-winning hotels are known for their
distinctive design, warm atmosphere, and outstanding service. We believe in
creating memorable experiences for our guests, and our dedicated team plays a
pivotal role in achieving this goal.

We have an exciting opportunity
for a Room Service Waiter to join our highly successful team at the Haymarket
Hotel, one of our premier London locations. This role is perfect for someone
who is passionate about hospitality, enjoys working in a dynamic environment,
and strives to provide top-notch service.

As a Room Service Waiter, you
will be an essential part of our guests' experience.

Responsibilities:

• Taking and accurately recording guests' orders, ensuring their
  preferences are noted.
• Making personalised recommendations to enhance the dining experience.
• Promptly delivering food and beverages to guest rooms with attention to
  detail.
• Responding to guests' needs and requests efficiently and professionally.
• Maintaining cleanliness and organisation in the room service area.

What you Need:

• The ability to work effectively under pressure in a fast-paced
  environment.
• Excellent attention to detail to ensure accuracy and high standards.
• A genuine passion for providing outstanding customer service.
• Strong organisational and communication skills.
• The ability to work collaboratively within a team.

What
We Offer:

• Competitive hourly rate of £16.00 - £17.00 inclusive of
  service charge.
• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.
• Health cash plan(including
  contributions towards dental, optical, alternative and complementary
  therapies)
• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants
• Complimentary meals on shift
  
• Referral bonus scheme for
  recommending top talent
• Flexible scheduling without
  split shifts
• Dry cleaning service for
  work attire and discounted personal dry cleaning
• Enhanced holiday allowance
  based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events, team
  activities, and fitness sessions
• Benefits like cycle to work
  scheme and annual long service awards
• One allocated paid day per year
  for volunteering work
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.

We are delighted to have been recognised by the
hospitalityand travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:

• Proud winners of
  The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for
  outstanding contribution to International Trade
• Manager of the Year – Helle Jensen –
  Cateys 2024
• Food & Beverage Manager of the
  Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie
  Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –
  One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for
  Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award
  2025
• Charlotte Street Hotel, The Soho Hotel,
  Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for
  Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
  Breakfast Award
• Dorset Square Hotel – One AA Rosette for
  Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &
  Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren
  Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in
  London, The Times, 2024.

You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/

If you are
enthusiastic about hospitality and thrive in a fast-paced, dynamic environment,
we would love to hear from you. Join us at Haymarket Hotel and take the next
step in your hospitality career with Firmdale Hotels.

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.