Room Service Team Leader

Park Plaza; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A renowned hotel in London is seeking a Room Service Team Leader to deliver exceptional in-room dining experiences. This role involves supervising staff, managing inventory, and ensuring guest satisfaction. Join a vibrant team that prioritizes high-quality service and offers competitive pay, generous perks, and opportunities for personal growth in a stylish setting.

Benefits

Subsidised travel arrangements

50% F&B discount

Two wellness days per year

Access to 40% of pay before payday

Annual Staff parties and events

Qualifications

• Previous experience as a Room Service Supervisor or Food and Beverage Supervisor/Team Leader in a hotel.
• Ability to manage inventory and supplies effectively.
• Coordinates with kitchen and front office teams.

Responsibilities

• Supervises team members and ensures high standards of customer service.
• Handles guest complaints and feedback promptly.
• Assists with scheduling and administrative duties.

Skills

Inspires and coaches team members

Focus on team training and guest satisfaction

Handles guest complaints

Job description

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Room Service (In Room Dining) Supervisor / Team Leader job opening at Park Plaza Riverbank London Hotel

At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service, delicious food, and drinks are as important to the hotel experience as a great night’s sleep in a stylish location. Your contribution as Room Service Team Leader is vital.

Park Plaza Riverbank London Hotel is one of our largest hotels with 645 bedrooms, featuring busy In-Room Dining and Executive Lounge operations.

The Room Service Team Leader supports the overall operations of the In-Room Dining and Executive Lounge service, ensuring high standards of customer service, quality, and efficiency. This role involves supervising team members, assisting with staff training, maintaining operational standards, and resolving guest concerns. The Room Service Team Leader plays a key role in delivering a seamless and luxurious room service experience.

As our Assistant Room Service and Executive Lounge Manager, you will receive:

• Salary: £14.46 per hour plus service charge (Up to £17/hour including SC)
• Subsidised travel arrangements after midnight
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, with 30 days of holiday per year – increasing with years of service!
• Two free meals per day, including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at Work scheme with gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans (if applicable)
• 24/7 Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Uniforms provided and free dry cleaning (if applicable)
• Annual Staff parties and events

We are looking for a Room Service Team Leader who:

• Inspires, coaches, and mentors team members
• Focuses on team training, development, and guest satisfaction
• Coordinates with kitchen, housekeeping, and front office teams to ensure timely and accurate delivery of orders
• Handles guest complaints and feedback promptly and professionally
• Manages inventory, supplies, and equipment needed for room service and executive lounge operations
• Assists with scheduling, rotas, payroll, and administrative duties as needed
• Has previous experience as a Room Service (In Room Dining) Supervisor / Team Leader or Food and Beverage Supervisor/Team Leader in a hotel

Renowned for creating memorable moments, Park Plaza caters to leisure and business travelers with stylish guest rooms and versatile meeting facilities, complemented by award-winning restaurants and bars.