Room Service Team Leader

PPHE Hotel Group; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prestigious hotel group in London seeks a Room Service Team Leader to supervise in-room dining operations. You will lead and develop a dynamic team while ensuring exceptional service standards. If you have previous supervisory experience in hospitality and a passion for creating memorable experiences for guests, we encourage you to apply. Competitive pay and a range of benefits are included.

Benefits

Subsidised Travel arrangements after midnight

Heavily discounted hotel room rates

50% discount at restaurants and bars

30 days of holiday, including bank holidays

Access to earned pay before payday

Pension plan and award-winning training

Qualifications

• Previous experience as a Room Service Supervisor or Food and Beverage Supervisor/Team Leader in a hotel.
• Ability to inspire, coach and mentor team members.
• Strong focus on guest satisfaction and team training.

Responsibilities

• Supervise team members and maintain operational standards.
• Coordinate timely and accurate delivery of orders.
• Handle guest complaints and feedback professionally.

Skills

Team leadership

Staff training and development

Customer service excellence

Conflict resolution

Job description

Room Service (In Room Dining) Supervisor / Team Leader job opening at Park Plaza Riverbank London Hotel

At Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food, and drink are every bit as important to the hotel experience as a great night's sleep in a stylish location. That is why your contribution as Room Service Team Leader is so important.

Park Plaza Riverbank London Hotel is one of our largest hotels with 645 bedrooms, with very busy In-Room Dining and Executive Lounge operations.

The Room Service Team Leader supports the overall operations of the In-Room Dining and Executive Lounge service, ensuring high standards of customer service, quality, and efficiency. This role involves supervising team members, assisting with staff training, maintaining operational standards, and resolving guest concerns. The Room Service Team Leader plays a key role in delivering a seamless and luxurious room service experience.

As our Assistant Room Service and Executive Lounge Manager, you will receive:

• Salary: £14.46 per hour plus service charge (Up to £17/hour including SC)
• Subsidised Travel arrangements after midnight
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans (if applicable)
• 24/7 access to our Employee Assistance Programme
• Rotas are published at least two weeks in advance (if applicable)
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

We are looking for our Room Service Team Leader, who:

• Inspires, coaches and mentors team members
• Focuses on team training and development, and guests' satisfaction
• Coordinates with kitchen, housekeeping, and front office teams to ensure timely and accurate delivery of orders
• Handles guest complaints and feedback promptly and professionally
• Manages inventory, supplies, and equipment needed for room service and executive lounge operations
• Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
• Assists with scheduling rotas, payroll, and administrative duties as needed
• Has previous experience as a Room Service (In Room Dining) Supervisor / Team Leader or Food and Beverage Supervisor/ Team Leader in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.