Room Service Supervisor - Six Senses London

InterContinental Hotels Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel group in London is seeking an In Room Dining Supervisor to oversee operations and ensure exceptional guest service. The ideal candidate has at least 2 years of experience in luxury hotels and is skilled in budget management and team supervision. Fluent English is required, with preference for additional languages. This role requires a proactive individual passionate about hospitality and guest satisfaction.

Qualifications

• At least 2 years of experience in a similar operational role in luxury hotels.
• Proven results in a similar position.
• Fluent in English; additional languages are preferred.

Responsibilities

• Supervise the In Room Dining team.
• Plan for smooth department operations during shifts.
• Engage in operations and support the team.
• Implement guest recognition programs.
• Assist in scheduling and training team members.
• Handle guest feedback and inquiries.
• Control the outlet's operational budget.

Skills

Familiar with Food and Beverage terminology

Guest engagement

Training and feedback skills

Budget management

Education

High school diploma or equivalent

Diploma/degree from a recognized hospitality school

Job description

As In Room Dining Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As In Room Dining Supervisor, I will support the In Room Dining Manager and assume responsibility for the efficient operation in the following:

• Supervise the In Room Dining team.
• Review bookings and plan for the smooth department operation during shift.
• Engage in the operations throughout service and provide support to the team where required.
• Implement and maintain guest recognition program, taking special care with food likes and dislikes and allergies or special dietary requests.
• Assist in scheduling, training and providing feedback to In Room Dining & Minibar team.
• Handle guest feedback, inquiries, and comments, logging them and initiating appropriate action and follow up.
• Assist in the control of the outlet operational budget, ensuring that all costs are strictly controlled maximizing profitability.
• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of In Room Dining Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 year’s experience in a similar operational role. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Familiar with Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for an In Room Dining Supervisor at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.