Room Service Supervisor - Six Senses London

Intercontinental Hotels Group; City of Westminster; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hotel chain is looking for an In Room Dining Supervisor to manage operations and support the dining team. The role involves supervising staff, handling guest feedback, and ensuring adherence to high standards. Candidates should have at least 2 years of relevant experience and a hospitality qualification preferred. This position is essential for enhancing the guest experience and maintaining operational efficiency.

Qualifications

• At least 2 years of experience in a similar operational role.
• Familiarity with Food and Beverage terminology and operations.
• Fluency in English; additional languages are preferred.

Responsibilities

• Supervise the In Room Dining team.
• Review bookings and plan for department operations during shifts.
• Handle guest feedback and inquiries.

Skills

Supervision

Guest feedback management

Menu knowledge

Operational budget control

Wine service

Education

High school diploma or equivalent

Hospitality diploma/degree

Job description

As In Room Dining Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them. Our values emphasize local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsibility, fun, quirkiness, and pioneering wellness. Sustainability, wellness, and extraordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives.

I will support the In Room Dining Manager and assume responsibility for the efficient operation of the department, including:

1. Supervising the In Room Dining team.
2. Reviewing bookings and planning for smooth department operations during shifts.
3. Engaging in operations throughout service and providing support to the team where required.
4. Implementing and maintaining a guest recognition program, paying attention to food preferences, allergies, and dietary requests.
5. Assisting in scheduling, training, and providing feedback to the In Room Dining & Minibar team.
6. Handling guest feedback, inquiries, and comments, logging them, and initiating appropriate actions and follow-ups.
7. Assisting in controlling the outlet’s operational budget to ensure costs are strictly managed and profitability is maximized.
8. Having good knowledge of all outlet menus (food and wine) and F&B daily activities.
9. Strictly adhering to LQA standards and guest comments.

To perform the role of In Room Dining Supervisor, the candidate must possess the following qualifications, skills, and experience:

1. High school diploma or equivalent, with at least 2 years of experience in a similar operational role. A hospitality diploma/degree from a recognized hospitality school is preferred.
2. Familiarity with Food and Beverage terminology, operations, wine service, costs, menu development, food and hygiene standards, and inventory control.
3. Fluency in English; additional languages are preferred.