Room Service Operator - Soho Farmhouse

Soho House; Charlbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Team meal on shift

Soho Friends Membership

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off after 1 year

50% Staff Discount on Soho Home

Paid charity days (2)

Free Counselling Sessions

Training & team events

Job summary

Soho House in Charlbury, United Kingdom, is seeking a Room Service Operator to ensure consistent, high-quality service for guests and rooms. You will take and process orders, upsell offerings, coordinate delivery with kitchen and floor teams, and follow up on guest feedback.

This hands-on role requires excellent customer service, strong organisational skills, fluent English and the ability to work well in a diverse team. Training and development are provided, with perks and regular team events.

Qualifications

• Experience in a busy hospitality venue preferred.
• Excellent customer service and communication skills.
• Fluent in English.

Responsibilities

• Take and process room service orders promptly with kitchen and service teams.
• Know offerings to upsell confidently to guests.
• Coordinate delivery times with floor teams for timely service and presentation.
• Follow up on guest requests and feedback to ensure satisfaction.
• Handle all calls and digital communications warmly and efficiently.
• Keep room service area, phone system and service records organised.

Skills

Customer service

English fluency

Interpersonal skills

Organisational skills

Communication

Tools

Opera

Micros

OpenTable

Job description

At Soho House, a Room Service Operator is responsible for ensuring the consistency, quality and efficiency of all food and beverage service plus amenities for the guest and rooms. This is a hands-on, member-facing role requiring attention to detail, excellent customer service, and strong organisational skills.

• Take and process all room service orders promptly and accurately, ensuring clear communication with kitchen and service teams.
• Maintain knowledge of all food, drink, and amenity offerings to confidently guide guest choices and upsell where appropriate.
• Coordinate delivery times with floor teams to ensure timely service and exceptional presentation.
• Follow up on guest requests and feedback to ensure satisfaction and resolution of any issues.
• Ensure all telephone and digital communications are handled in a warm, professional, and efficient manner.
• Keep the room service area, phone system, and service records organised and up to date.
• Work closely with the kitchen, reception, housekeeping, and concierge teams to ensure smooth communication across departments.
• Support the wider FB team when required and uphold Soho House standards at all times.
• Up to 1-2 years' experience in a busy hospitality venue, ideally from a room service background
• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to details
• Excellent customer service
• Fluent in English
• Organised and reliable
• Ability to work and maximize relationships within a diverse team
• Computer literacy within Opera, Micros and Open Table are advantageous

Physical Requirements

• Must be over the age of 18
• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

Weekly Pay

• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse House Tonic: Our Cookhouse Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career