Room Maker - London

Second Nature; City of Westminster; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Two paid volunteer days a year

Company Sick Pay Scheme

Friends-and-family rates across homet

One free stay on us

Gym access at our properties

Cycle to Work scheme

Job summary

Second Nature in London is seeking a Room Maker to restore and prepare guest rooms to a high standard. You’ll take pride in every detail, ensuring rooms feel welcoming, comfortable and cared for.

You’ll work from Day One with proper training, join a hands-on team, and have opportunities to progress from Room Maker to Senior Room Maker or supervisor. A positive attitude and reliability are essential.

Qualifications

• These are the Second Nature values we use across every role in the Group.
• Three or more of these traits on a good day fit this place.
• Use Instinct to notice small details and fix them.
• Own It: take responsibility for your room from start to finish.
• Include All: support teammates and foster teamwork.
• Stay Curious: learn faster and improve your craft.
• Think Big: create an inviting, thoughtful guest experience.

Responsibilities

• Clean and restore guest rooms and public areas to a high standard, every day.
• Dust, hoover and sanitise thoroughly, working methodically so nothing gets missed.
• Change bed linen carefully, with corners that are properly done.
• Clean bathrooms meticulously, so every room feels spotless.
• Respect guest privacy and personal belongings at all times, and stay discreet if a guest is present.
• Work efficiently to hit daily targets and support teammates.

Skills

Use Instinct

Own It

Include All

Stay Curious

Think Big

Job description

Room Maker - London

WHY SECOND NATURE

Care, made daily.

Second Nature is part of Lamington Group. Hometel is a word Lamington Group created and owns. We design and run hometels, places that are practical but still feel good to stay in, built around how people actually travel and live. Feeling properly looked after matters too, so our teams pay attention to what guests actually need, not what a script tells them to do.

We're looking for people who care about the work in front of them and the people around them. If that sounds like you, keep reading.

THE ROLE

What's the role about?

You are a Room Maker at Second Nature. You don't just clean rooms, you restore them. Every room you finish is a fresh start for a guest. Every detail you get right is part of what makes someone feel settled and at ease.

You take pride in the craft of the work. You know what a well-made room looks and feels like. You notice when something's not quite right, and you fix it. A clean room isn't just clean, it's welcoming, comfortable, and a sign of care.

Your work matters. Guests choose Second Nature partly because of the quality of their rooms. You're the one who makes the room what it is: a place to rest, to live, to be comfortable.

WHO YOU ARE

Five things we hire for.

These are the Second Nature values. We use them across every role in the Group, from Maintenance to Front of House to the kitchens. If three or more of these sound like you on a good day, this is your kind of place.

• Use Instinct. You notice the small things, a wrinkle in the duvet, the soap not quite in place, a stray hair in the bathroom. You trust that these details matter to guests, and you sort them.
• Own It. This room is yours to get right. You don't pass problems to a teammate, you fix them yourself. You take pride in every corner you clean and every bed you make. Your care turns a room into a welcome.
• Include All. You ask teammates what they need from you, and help them when they're struggling. You build a team spirit where everyone supports each other. You're stronger together than alone.
• Stay Curious. You watch experienced room makers and notice their techniques. You ask your supervisor for tips on speed or quality. You try approaches that help you work smarter while keeping your standards.
• Think Big. You don't just clean rooms, you craft an experience. You imagine guests arriving and immediately feeling cared for. You suggest small touches, organisation, comfort details, that show real thought.

We don't hire for a hotel-industry background. We can teach you the systems. We can't teach you how to read a room.

WHAT YOU'LL DO

On a good day, you might...

• Clean and restore guest rooms and public areas to a high standard, every day.
• Dust, hoover and sanitise thoroughly, working methodically so nothing gets missed.
• Change bed linen carefully, with corners that are properly done.
• Clean bathrooms meticulously, so every room feels spotless.
• Check your own work before you finish a room, and fix or report anything that's not right, like loose fittings or torn fabric.
• Keep toiletries stocked and towels folded properly.
• Respect guest privacy and personal belongings at all times, and stay discreet if a guest is present.
• Work efficiently to hit your daily targets, and help teammates who are struggling with theirs.
• Experience in cleaning, whether that's hotel cleaning or something else entirely. No hotel background needed, we'll teach you the rest.
• Real attention to detail and pride in doing things well.
• Reliability, with good attendance.
• A positive attitude and willingness to help your teammates.
• Physical fitness for the demands of the role.
• Professional, respectful communication with guests.

Team that means it. You'll work with people who take real pride in this craft. Leaders are hands-on, with regular check-ins on how you're doing and where you want to go.

Growth that's real. We promote from within. Your path might run from Room Maker to Senior Room Maker, Housekeeping Supervisor, or wider roles across the business.

Learning, built in. Proper training from day one, plus skills that carry into whatever you do next.

• Time off that respects you. More annual leave the longer you stay, company benefits, two paid volunteer days a year, and a Company Sick Pay Scheme.
• Stay with us, on us. Friends-and-family rates across our hometels and the wider group, plus one free stay on us.
• The day-to-day. Pension contributions, wellbeing support, a Cycle to Work scheme, and gym access at our properties.