Room booking Assistant

Goldsmiths, University of London; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading educational institution in London is seeking a proactive Room Booking Assistant to manage room bookings, provide excellent customer service, and support smooth operations. Ideal candidates will have strong organisational skills and experience in customer service or administration. The role offers generous benefits, including flexible working, ample annual leave, and professional development opportunities.

Benefits

Agile working environment

25 days annual leave plus 6 paid closure days

Defined benefit pension scheme

Professional development support

Wellbeing initiatives

Qualifications

• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Previous experience in a customer service or administrative role is desirable.

Responsibilities

• Manage room booking requests via email, phone, and booking systems.
• Maintain accurate records of bookings and usage.
• Provide excellent customer service to staff, visitors, and stakeholders.

Skills

Organisational skills

Communication skills

Time management

Proactive problem-solving

Tools

Booking systems

Microsoft Office

Job description

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Room Booking Assistant

We are seeking a proactive and customer-focused Room Booking Assistant to join our team. In this role, you will be the first point of contact for all room booking enquiries, ensuring efficient scheduling and excellent service delivery across our estate. Your attention to detail and organisational skills will help support smooth operations and a positive experience for all users of our spaces.

Key Responsibilities:

• Manage room booking requests via email, phone, and booking systems
• Maintain accurate records of bookings and usage
• Resolve booking conflicts and provide alternative solutions when necessary
• Support the setup of rooms for meetings and events as required
• Provide excellent customer service to staff, visitors, and stakeholders
• Assist with reporting and data entry related to room usage and trends

About You:

• Strong organisational and time management skills
• Excellent communication and interpersonal abilities
• Confident using booking systems and Microsoft Office applications
• Ability to work independently and as part of a team
• A proactive and flexible approach to problem-solving
• Previous experience in a customer service or administrative role is desirable

Why Join Us?

• Be part of a supportive and collaborative team
• Opportunities for training and development
• Contribute to the smooth running of a dynamic and busy environment

We have generous benefits – an agile working environment, 25 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development and a broad range of wellbeing initiatives such as staff choir, running club and creative writing classes.