Room Attendant, The Savoy Hotel

TN United Kingdom; London; On-site; GBP 34,000; Full time

Job summary

An iconic hotel is seeking a Room Attendant to ensure the highest standards of cleanliness and guest satisfaction. This role involves creating memorable experiences by maintaining guest rooms and public areas, handling guest requests with care, and working collaboratively with the housekeeping team. The ideal candidate will have a warm personality and strong organisational skills, thriving in a dynamic environment. Join a prestigious establishment that values talent development and offers competitive benefits, including exclusive discounts and a free stay after probation. This is a fantastic opportunity to be part of a renowned hospitality team.

Benefits

Competitive salary

31–33 days of holiday

Wellbeing/healthcare cashback

Exclusive hotel discounts

Free stay at The Savoy after probation

Access to colleague restaurant

Gym access

Cycle-to-work scheme

Qualifications

• Ability to lift, carry, and kneel frequently.
• Good organisational and prioritisation skills are essential.

Responsibilities

• Maintain high cleanliness standards in guest rooms and public areas.
• Engage with guests to create memorable experiences.
• Handle guest belongings with care and security.

Skills

Organisational Skills

Problem-Solving Skills

Attention to Detail

Communication Skills

Flexibility and Adaptability

Education

1 Year Experience in Hospitality

Job description

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Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has hosted royalty, world leaders, and legends of stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, along with a very competitive benefits plan.

Job Description

Job title: Room Attendant

Department: Housekeeping

Inspired & supported by: Senior Housekeeper

Salary: £33,686 (including service charge)

Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, always ensuring consistency in our standards and exceeding guest expectations. You will start by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry, and cloakroom to become a well-rounded multi-skilled Guest Servicing Agent.

Responsibilities

• Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation.
• Handling guest requests, belongings, and personal items with the utmost care, security, and discretion.
• Maintaining high standards of cleanliness in public areas.
• Engaging in meaningful conversations to create memorable moments for guests.
• Processing guest garments and staff uniforms with care.
• Putting guests first at all times.

Additional Responsibilities

• Preparing guest rooms and public areas.
• Ensuring all areas are cleaned and presented within the allocated time frame.
• Replenishing mini-bar items and replacing glasses, mugs, and cutlery.
• Reporting maintenance or cleanliness issues and following up until resolved.
• Inspecting and preparing rooms for check-in and check-out.
• Completing room audits.
• Keeping service areas tidy and clear.
• Cleaning and maintaining public areas.
• Assisting in guest cloakrooms and providing directions and assistance to guests.
• Handling guest property securely and liaising with security as needed.
• Replenishing and maintaining cleanliness of service items and public facilities.
• Assisting in laundry and valet services, including processing laundry and pressing.
• Helping with packing/unpacking and room moves.
• Polishing guest shoes and processing charges accurately.
• Performing garment repairs and operating laundry equipment correctly.
• Managing linen stocks and inventory.
• Processing staff uniforms and communicating damages or missing items.
• Sharing knowledge of hotel services with guests.
• Ensuring the safe use of master room keys.
• Performing other duties as assigned by Housekeeping leadership.

Qualifications

Essential

• Ability to kneel, push, pull, lift, carry, reach, stand, and walk frequently.
• Good organisational and prioritisation skills.
• Ability to work under pressure and quickly.
• Warm, enthusiastic, and positive personality with good relationship-building skills.
• Flexible attitude and adaptability.
• Problem-solving skills and attention to detail.
• Responsible, able to follow directions, and capable of working independently.
• Desire to develop skills in public areas, laundry, and cloakroom.

Desirable

• Minimum of 1 year experience in hospitality, with at least 6 months in housekeeping.
• Flexibility to work 40 hours weekly, including weekends, mornings, and evenings, with possible longer hours.
• Excellent communication skills.

Additional Information

What’s in it for you?

• Competitive salary, pension, and life assurance.
• 31–33 days of holiday (including public holidays).
• Wellbeing/healthcare cashback & Perkbox.
• Exclusive hotel discounts and benefits including friends & family rates, spa, dining, and more.
• Free stay at The Savoy after probation.
• Access to colleague restaurant, prayer and wellness rooms.
• Laundry services, gym access, cycle-to-work scheme, and other discounts.