Room Attendant (Multi site)

Heeton Concept Hotels; City of Edinburgh; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Annual leave enhancement

Discounted hotel rates

Referral scheme

Life Assurance

Health plan

Job summary

Heeton Concept Aparthotel in Edinburgh is seeking a Room Attendant to maintain rooms, replenish amenities, and deliver an excellent guest experience. You will assist with housekeeping across the Queen Street and Stewart properties, ensuring high standards of cleanliness and responsive service.

The role requires a proactive attitude, reliability, and the ability to work well alone or in a team, with a focus on safety and guest satisfaction.

Qualifications

• Positive attitude and excellent customer service ethos.
• Strong communication skills with guests and colleagues.
• Committed to delivering high levels of service.
• Excellent grooming standards expected.
• Able to work independently or in a team.
• Flexible and reliable in a multi-site role.

Responsibilities

• Clean guest bedrooms and bathrooms to high standards.
• Vacuum rooms and corridors regularly.
• Change and replenish bed linen and amenities per guidelines.
• Assist with regular or deep cleaning tasks as required.
• Restock and maintain the housekeeping trolley daily.
• Report missing or damaged items to the Housekeeping Supervisor and ensure replacement or repair.
• Ensure equipment in guest rooms and work areas is in working condition and safe.
• Manage guest requests promptly and professionally.
• Follow hotel security, fire safety, and health and safety regulations.
• Carry out lost property procedures.
• Support other departments where needed.

Skills

Positive attitude

Good communication

Customer service

Grooming standards

Teamwork

Flexibility

Job description

As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience in our Edinburgh properties. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain the trolley daily
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so as to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Ability to work on their own or in teams
• Flexible and reliable

This is a mutli-site role for Heeton Concept Aparthotel - Edinburgh - Queen Street and Stewart Aparthotel by Heeton Concept. Located less than 2 minutes walk from each other Heeton Concept Aparthotel Queen Street Edinburgh and Stewart Aparthotel by Heeton Concept offer a home away from home for our guests.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel experience
• Experience in a similar position

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Life Assurance, Income Protection and Employee Assistance schemes
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process