Room Attendant Housekeeping · Brown's Hotel, London, United Kingdom

Rocco Forte Hotels Limited; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Rocco Forte Hotels as a Housekeeper, where your attention to detail and passion for service will ensure guests enjoy a luxurious experience. With a commitment to excellence, you'll become part of a family that values your contributions. Enjoy competitive pay, great perks, and opportunities for growth in a renowned hotel environment.

Benefits

Discounted hotel rates

50% discount on Food & Beverage

Extensive learning and development opportunities

Meals on duty

Social activities and events

Pension Scheme

Qualifications

• Passion for delivering exceptional 5-star service.
• Positive attitude and willingness to learn.
• Ability to work in a fast-paced environment.

Responsibilities

• Clean and maintain hotel rooms to the highest standards.
• Respond promptly to guest requests.
• Report maintenance issues to management.

Skills

Service Excellence

Teamwork

Attention to Detail

Job description

Our Hotel

Brown's Hotel is London's first hotel. It opened its doors on Albemarle Street in 1832. Since then we have hosted famous guests from all walks of life. Located in Mayfair, we are just moments away from the famed Bond Street boutiques, Dover Street Market, The Royal Academy of Arts and many independent art galleries.

As part of the Rocco Forte Hotels group, Brown's Hotel embodies the brand's philosophy of blending local character with world-class hospitality. Rocco Forte Hotels is a collection of iconic establishments that celebrate the uniqueness of each location, allowing team members to express their authentic selves while ensuring that every guest enjoys a personalized, local experience.

Your key responsibilities

You will be responsible for the immaculate preparation of our beautiful hotel rooms. Joining the dedicated housekeeping department, you will be integral in ensuring our guests experience the high levels of comfort and quality they expect from the Rocco Forte name.

Your exacting standards and natural flair — a sparkling mirror here, a perfectly placed cushion there — will ensure our guests feel relaxed and pampered from the moment they step into their room. While happy working alone, you’ll also thrive as part of a team, communicating with colleagues with confidence and sensitivity.

As a valued part of the Forte family, you will:

• Clean and maintain rooms to the highest standards.
• Restock supplies and ensure amenities are in place.
• Respond promptly and courteously to guest requests.
• Maintain cleanliness and organization in assigned areas.
• Report maintenance issues or damages to management.
• Uphold hygiene and safety standards at all times.

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
• Enthusiasm and a strong work ethic.
• The ability to work in a fast-paced environment & handling multiple tasks.
• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members
• Independence while collaborating effectively within teams and across departments.
• A commitment to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Gym Membership Discounts
• Enhanced Maternity & Paternity Pay
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.