Room Attendant (Casual)

Castlebridge Hospitality; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join the team at a boutique hotel in Chester as a Room Attendant where you'll be vital in ensuring guests enjoy a clean and comfortable stay. This role offers flexibility and the chance to develop your career within a unique hotel environment while providing excellent customer service.

Benefits

Heavily discounted staff room rates

50% off dining in restaurants

Fully funded apprenticeship programs

Cycle to work scheme

Healthcare cash plans

Referral schemes

Flexible shift patterns

Monthly colleague recognition

Access to financial wellbeing platform

Employee Assistance Programme

Qualifications

• Experience in a similar role preferred.
• Excellent personal presentation.
• Ability to work independently.

Responsibilities

• Maintain cleanliness and order of all rooms.
• Handle guest queries courteously.
• Report maintenance problems promptly.

Skills

Excellent customer service

Strong work ethic

Proactive outlook

Job description

At our Hotel Indigo Chester, the neighbourhood is truly a place like no other. Each new chapter in this neighbourhood’s epic history has brought with it architectural traditions, and every Tudor building, half-timbered house, and medieval construction in this beautiful place tells its own story. The city celebrates and commemorates these tales, bringing them to life for residents and visitors through popular parades, festivals, and cultural events. Indeed, Chester is a cultural hub, a town that sparks and celebrates all forms of creativity.

From the 2000-year-old defensive walls that encircle the bewitching City of Chester to the vibrant arts scene and countless bars, restaurants, and nightclubs, this neighbourhood is positively buzzing. Enriched with local history, our boutique hotel is a great base to explore this wonderful city.

Home to The Forge, our restaurant with a traditional approach to contemporary British cooking. Our menu is a celebration of our passion for wild food. Marrying the refinement of century-old techniques with the very best local ingredients, The Forge brings to life the flavours, textures, and aromas of the lands that surround us.

This could be your opportunity to work somewhere completely unique, where you can be yourself, share stories of our wonderful neighbourhood, and put your stamp on the ever-evolving brand that is Hotel Indigo.

Are you outgoing, full of energy, and enthusiastic? A natural-born storyteller? Passionate about offering excellent customer service? Then our stunning boutique hotel could be the place for you.

The Role:

We’re looking for a casual Room Attendant to join our team. As part of our Housekeeping Team, your responsibilities include maintaining the cleanliness and order of all rooms to create a pleasant environment for our guests and team. You will also perform cleaning and maintenance of storage areas, public areas, and employee areas to the required standards. Handling guest queries courteously and professionally, escalating issues as needed, and reporting any malfunctioning equipment, damaged furniture, or maintenance problems are also key responsibilities. The guest experience is at the heart of everything we do, so a passion for excellent customer service is essential.

The Ideal Candidate:

We seek an enthusiastic casual Room Attendant with a passion for delivering a positive guest experience. Experience in a similar role is preferred but not essential. You should have excellent personal presentation and a strong work ethic. Being proactive, able to work independently, and committed to maintaining high standards of cleanliness and brand integrity are important to ensure our guests enjoy a comfortable stay.

All applicants must be eligible to live and work in the UK. Evidence of eligibility will be required during the recruitment process.

• Heavily discounted staff room rates at all Castlebridge properties for you and your friends and family, starting from £50 per night, including breakfast.
• 50% off your bill when dining in our restaurants or bars.
• Fully funded apprenticeship programs to develop your career without a pay reduction.
• Cycle to work scheme - save up to 40% on a range of bikes.
• Healthcare cash plans covering dental, optical, medical, and more, starting from just £1 per week.
• Referral schemes for recommending friends or family to join our team.
• Flexible shift patterns and contracts to suit your lifestyle; we operate 24/7, so shifts are available for everyone.
• Monthly colleague recognition through our 5-Star Service rewards program and monetary rewards for long service milestones.
• Access to Wagestream, a financial wellbeing platform allowing you to access your pay as needed.
• Employee Assistance Programme offering free, confidential advice 24/7.
• An internal social media platform connecting you with colleagues and the wider group quickly and easily.