Room Attendant (0-hour Casual Contract), The Savoy

TN United Kingdom; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Room Attendant for their iconic London hotel. This role offers a unique opportunity to contribute to creating exceptional guest experiences in a luxurious environment. You will be responsible for maintaining the highest standards of cleanliness and service in guest rooms and public areas. The ideal candidate will possess strong communication skills, a warm personality, and a passion for hospitality. Join a team that values innovation, flexibility, and professional growth, while enjoying competitive benefits and a supportive work culture.

Benefits

31 days of holiday

Pension and life assurance

Access to gym facilities

Employee assistance program

Wellbeing schemes

Discounts across hotels and restaurants

Language classes

Qualifications

• Physical ability to perform various tasks including kneeling and lifting.
• Strong communication and organizational skills are essential.

Responsibilities

• Prepare guest rooms and public areas to high standards.
• Engage with guests to create memorable experiences.
• Maintain cleanliness and report any issues promptly.

Skills

Communication Skills

Organizational Skills

Physical Stamina

Attention to Detail

Education

Experience in Hospitality

Housekeeping Experience

Job description

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Room Attendant (0-hour Casual Contract), The Savoy, London

Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has hosted royalty, world leaders, and legends of stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, along with a very competitive benefits plan.

Job Description

Job title: Room Attendant

Department: Housekeeping

Inspired & supported by: Executive Housekeeper

Salary: £14.83 (including service charge)

Shifts: Morning: 08:30 - 17:00; Evening: 14:30 - 23:00

Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas, ensuring standards are met and guest expectations are exceeded. You will start by specializing in guest rooms and have opportunities to develop skills in public areas, laundry, and cloakroom to become a well-rounded Guest Servicing Agent.

You will be accountable for:

• Undertaking all servicing requirements of guests in line with standards, aiming for memorable personalisation.
• Handling guest requests, belongings, and personal items with care, security, and discretion.
• Maintaining high standards of cleanliness in public areas.
• Engaging in meaningful conversations to create memorable moments for guests.
• Processing guest garments and staff uniforms accurately.
• Prioritizing guest satisfaction at all times.

Your key responsibilities & contribution will be:

• Preparing guest rooms and public areas within allocated timeframes.
• Replenishing mini-bar items, glasses, mugs, and cutlery.
• Reporting maintenance or cleanliness issues through proper channels and following up.
• Inspecting and returning rooms to standards after guest departure.
• Completing room audits for occupied and departure rooms.
• Keeping service areas tidy and coordinated with porters.
• Cleaning and maintaining public areas including corridors, staircases, lifts, and toilets.

To assist in guest cloakrooms:

• Providing directions and assisting with guest inquiries.
• Handling guest property securely and efficiently.
• Liaising with security on guest items concerns.
• Replenishing and maintaining cleanliness of guest toilets and public spaces.

To assist in laundry and valet services:

• Processing laundry, dry cleaning, and pressing for guests.
• Assisting with packing/unpacking and room moves.
• Polishing shoes and recording charges accurately.
• Operating laundry equipment properly.
• Managing linen stocks and inventories.
• Processing and distributing staff uniforms, reporting damages/missing items.
• Communicating hotel services and facilities to guests.
• Ensuring safe use of master keys and other duties as assigned by leadership.

Qualifications

Essential:

• Physical ability to kneel, push, pull, lift, carry, reach, stand, and walk frequently.
• Ability to prioritize, organize, and work under pressure.
• Warm, enthusiastic personality with strong communication skills.
• Positive attitude, adaptable, responsible, and detail-oriented.
• Desire to develop skills in public areas, laundry, and cloakroom.

Desirable:

• Minimum 1 year in hospitality, with at least 6 months in housekeeping.
• Flexible availability, including weekends and various shifts.
• Outstanding communication skills.

Note: Flexibility and multi-skilling are valued, and tasks may vary to meet guest and hotel needs.

Additional Information

What’s in it for you?

• Competitive salary and benefits including pension and life assurance.
• 31 days of holiday (including public holidays), increasing to 33 after 5 years.
• Wellbeing schemes, discounts, and colleague benefits across hotels and restaurants.
• Access to gym facilities, employee assistance, eye care, and language classes.