Room Attendant

Klarent Hospitality; Southampton; On-site; GBP 20,000 - 24,000; Full time

Job description

Job Ref: AM14300

Branch: Doubletree by Hilton Southampton

Location: Doubletree by Hilton Southampton, Southampton

Salary/Benefits: Competitive Salary

Contract type: Casual

Hours: Full Time

Posted date: 15/04/2025

Closing date: 17/06/2025

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or free stays in our hotels as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Displays behaviours that enhance the company values.
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time

Klarent Hospitality are recruiting for a Room Attendant

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role

• As a room attendant you greet all guests in a warm, friendly, and courteous fashion and to always maintain a professional manner.
• Clean assigned bedrooms, bathrooms, and public areas and to ensure stocks of bathroom and bedroom items are replenished to correct standards.
• Report any defects found in the bedroom, corridors or public areas to the Head of department.
• Deal with guest complaints in a friendly and efficient manner, always ensuring guest satisfaction.
• As a room attendant you will be an integral part of the hotel team working and cooperating with colleagues to enhance the guest experience.
• Knowledge of SALT and positively contribute to the department and hotel's score.
• Follow the company controls procedures in accordance with company checklist.
• Manage your working rota efficiently, ensuring you are always prepared for work; your trolley and caddy are stocked appropriately.
• Consider wastage without compromising standards.
• Be energy efficient within the department, turning off lights, equipment etc when not in use.
• Develop own skills and knowledge through training, communication, and teamwork.