Room Attendant

Highgate Hotels, LP; Scarborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Room Attendant to ensure guest satisfaction through meticulous cleaning and maintenance of rooms. This role is crucial in providing a welcoming atmosphere, as you will be responsible for keeping guest areas pristine and well-stocked. The ideal candidate will have a keen eye for detail and possess strong communication skills to interact effectively with guests and team members. Join a dynamic team where your contributions directly enhance the guest experience in a vibrant and supportive work environment.

Qualifications

• Experience in hotel or related field preferred.
• Ability to lift up to 50 pounds and stand for entire shift.

Responsibilities

• Maintain clean and attractive guestrooms according to standards.
• Restock housekeeping cart and handle lost and found items.

Skills

Cleaning Skills

Communication Skills

Attention to Detail

Education

High School Diploma

Job description

Room Attendant

Requisition ID

2024-59492

Category

Operations

Job Location

US-ME-Scarborough

Property

Residence Inn Portland/Scarborough

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Residence Inn Portland/Scarborough

800 Roundwood Dr

Scarborough, ME 04074

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for "Lost and Found" according to the standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.