Room Attendant

Malmaison Hotels; Poole; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff room rates

Discounted Friends & Family Rate

Dining discount

Apprenticeships

Cycle to work

Healthcare plans

Referral schemes

Uniform provided

Wellbeing campaigns

Wagestream access

Complimentary stays on anniversaries

Brain Charity sponsorship

Employee assistance programme

Job summary

Malmaison Hotels in Poole is seeking a Room Attendant to clean guest bedrooms daily to the highest standards. You will interact with guests and maintain a tidy, welcoming environment for every stay.

The role offers set shifts (9am–3pm), flexibility on start times, and opportunities to join the apprenticeship scheme after probation. No previous experience required, just a positive attitude and a drive to make a difference in the hotel.

Qualifications

• Positive attitude and desire to make a difference.
• Flexible approach to shifts and tasks.
• Willingness to learn and follow training on cleaning chemicals and equipment.

Responsibilities

• Ensure all guest bedrooms are cleaned daily to the highest standards.
• Interact with guests with a friendly and professional manner.
• Keep bedrooms tidy and prepared for guest arrivals and stays.
• Adhere to training on use of cleaning chemicals and equipment.

Job description

as part of the Housekeeping team you will ensure all guest bedrooms within the hotel are cleaned on a daily basis to the highest of standards. You will have an eye for detail and naturally high standards to meet our guests expectations of a perfect night's stay.

Working as a Room Attendant you will be interacting with our Guests so conversational English is essential, as is the ability to work on your own for periods of time. You will be a vital cog in the Hotel Du Vin machine ensuring all bedrooms are clean and tidy for our guests arrival and continued stays.

Need flexibility…you will predominantly work set shifts, usually between 9am - 3pm, 5 days out of 7. Shift start times can be flexible between 9am - 10am. If desired earlier start times can be discussed at interview as well as flexible contracts or just weekend work. Being a Room Attendant is hard work and will require a level of fitness in order to complete this vital role. Full training in the use of chemicals and equipment will be provided. Experience in a similar role isn't required but a positive attitude and desire to make a difference within the hotel is essential.

We actively encourage internal development and progression and Hotel Du Vin is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period. In addition to competitive rates of pay we offer:

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much much more.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
• We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary.
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family.

Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round.
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.