Room Attendant

The Venues Collection; Northampton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Une entreprise dynamique dans l'hôtellerie recherche un Room Attendant pour assurer la propreté et la sécurité des chambres et zones publiques à Sedgebrook Hall. Ce rôle implique le respect des normes de nettoyage, la gestion des demandes des clients et la participation aux formations. C'est une opportunité de carrière dans un environnement inclusif qui valorise le développement personnel et professionnel.

Benefits

Healthcare benefits

Annual healthcare check-up

Meals on duty

Pension scheme

Life assurance

Employee assistance programs

Career development opportunities

Qualifications

• Capacité à suivre les normes de nettoyage.
• Compréhension des procédures de sécurité.
• Compétences en gestion du temps et d’équipe.

Responsibilities

• Nettoyer les chambres et les espaces publics selon les normes.
• Rapporter les problèmes d'entretien et assurer un service client de qualité.
• Participer à la formation quotidienne pour le perfectionnement personnel.

Skills

Cleaning

Time Management

Attention to Detail

Job description

We are seeking a Room Attendant for Sedgebrook Hall, part of The Venues Collection.

As a Room Attendant, you will ensure all hotel bedrooms, corridors, and public areas are cleaned, prepared, and maintained to the highest standards.

DUTIES AND RESPONSIBILITIES

• Service rooms allocated by the housekeeper according to the Housekeeping Standards.
• Carry out routine and periodic cleaning in assigned areas, as directed by Supervisors.
• Strictly adhere to all COSHH regulations regarding the use of cleaning chemicals.
• Report maintenance faults in rooms to the Housekeeper management.
• Keep corridors clean, safely discard dirty linen, trays, and equipment.
• Report missing items (e.g., bathrobes, blankets) to the Floor Housekeeper.
• Pass guest requests to Housekeeper management.
• Report guest illness to Housekeeper management.
• Report suspected smoking in bedrooms to the Supervisor.
• Hand in lost property to Housekeeper management, ensuring valuables are kept safe.
• Report suspicious persons and keep guest rooms locked at all times.
• Deliver items to guest rooms as needed (e.g., laundry, dry cleaning).
• Assist public area cleaners if required.

The Venues Collection Way

• Maintain uniform standards and grooming policies.
• Adhere to all hotel policies and procedures.
• Attend staff meetings to understand hotel and department objectives.
• Work as part of a team to achieve hotel goals.
• Be familiar with hotel services and facilities.
• Attend daily briefings to stay informed about the hotel's operations.
• Organize work tasks efficiently to maximize productivity.
• Act professionally and politely to all guests and customers.
• Use positive body language to portray a professional image.
• Check guest satisfaction and address additional requirements.

Training & Development

• Participate in daily training sessions for personal development and role performance.
• Attend all fire, hygiene, health & safety training, and apply the knowledge gained.

Health & Safety

• Follow company health & safety procedures.
• Be familiar with fire evacuation procedures.
• Follow proper procedures when entering guest bedrooms.
• Report accidents involving guests or staff.
• Ensure stores and services are secured when unattended.
• Keep bedroom doors locked.
• Report hazards and keep customer details confidential.
• Manage hotel keys responsibly.
• Comply with relevant legislation and legal requirements.

Benefits Offered

• Healthcare benefits including dental, optical, and therapy treatments.
• Annual healthcare check-up.
• Access to discounts on entertainment, health & wellbeing, travel, shopping, and more.
• Meals on duty, pension scheme, life assurance, and employee assistance programs.
• Additional leave for maternity, birthdays, and family benefits.
• Ongoing training, career development, and support for professional subscriptions.

At Levy UK & Ireland, we celebrate diversity and promote inclusion, fostering a workplace where everyone is valued and respected. We welcome candidates from all backgrounds to join our vibrant team and contribute to our success. Part of Compass Group UK&I, we operate several event spaces with hotel-like facilities across the UK, offering excellent career growth opportunities in the hospitality industry.