Room Attendant

The Vineyard Group; Newbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel and spa in Newbury seeks a dedicated Room Attendant to maintain high cleanliness standards and ensure guest satisfaction. This role involves multi-tasking and providing excellent customer service, all while working in a vibrant team environment. Join us and start your journey with training and growth opportunities.

Benefits

29 days holiday

Training and development

Employee events

In-house company APP

Gym and pool access

Healthy meals

Employee Assistance Programme

Financial Wellbeing App

Pension contributions

Discounts in restaurants

Qualifications

• Ability to deliver and maintain excellent standards.
• Initiative and self-awareness in evaluating work.
• Genuine desire to provide a warmer welcome.

Responsibilities

• Maintain outstanding hotel cleanliness standards.
• Assist guests with inquiries while providing excellent service.
• Multi-task and organize a variable workload.

Skills

Customer service

Attention to detail

Multi-tasking

Job description

Why Join The Vineyard?

Our hotel is a spectacular 5 red star hotel and spa, renowned for its impeccable service, 3 AA Rosette restaurant, luxury bubble spa and award-winning 30,000 bottle wine cellar. As a premier wine destination, and a foodie one too, we offer a relaxed, informal and contemporary experience with a team that have individual personalities that shine through.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.
• Contributions to a pension plan.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee of the quarter and annual recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Starting your Journey:

As a Room Attendant, you will recognise the great importance of cleanliness and your passion to consistently maintain outstanding Hotel Standards. This is a vital role in the function of the hotel and ultimately offers the first impression presented to our guests as they enter the hotel doors. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Public area Cleaner. With this in mind, we are looking for a Public Area Cleaner who:

• can deliver and maintain excellent standards
• uses initiative
• is self-aware and able to evaluate their own work
• has a customer service attitude
• has the ability to multi-task and organise a variable work load
• provides excellent attention to detail
• holds a genuine desire to provide a Warmer Welcome to our guests

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations.So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

If you are interested, click apply. We look forward to hearing from you!