Room Attendant

Amberley Castle; Manchester; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Service charge

Perkbox platform

25% off food & beverage

Staff rate £25 B&B

Employee Assistance Programme

Free meals on duty

Internal promotions

Job summary

Amberley Castle is seeking a Housekeeping Assistant in a luxury English country house setting. You will help keep guest rooms and public areas spotless, creating a welcoming atmosphere for our guests. The role values personality, attitude and a willingness to learn, with COSHH training provided where required.

We offer a competitive base pay plus monthly service charge, and staff perks including Perkbox access, hotel discounts, and opportunities for progression within the Brownsword Hotels group.

Qualifications

• No experience required; personality and attitude matter.
• COSHH training up to date.
• Flexible rotas and willingness to help across departments.

Responsibilities

• Clean guest rooms and lounges to keep the hotel welcoming.
• Maintain front of house areas and guest corridors to a high standard.
• Support other departments as needed to ensure smooth operations.

Skills

Service orientation

Teamwork

Attention to detail

Job description

Location

Located in the picturesque village of Amberley in the beautiful West Sussex countryside, Amberley Castle is a unique luxury hotel steeped in over 900 years of history. With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Amberley Castle gives our team the chance to work in a castle with quality and style.

SERVICE CHARGE – We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel – every penny received is paid out to the team.

Service charge can be in the region of £300 a month (close to £3,600 per year) over and above base pay, for a full time employee.

Come and join our team as a Housekeeping Assistant and let yourpassion and personality shine

Our culture is important to us, and we encourage everyone in our teams toshow thoughtfulnesstowards each other and our guests.

As a Housekeeping Assistant you will keep all front of house areas and guest bedrooms gleaming, ready to welcome our wonderful guests.

We welcome applications from candidates with no experience, as this role is all about personality and attitude, we can teach you the rest.

Check out some of the key points about the role:

• From cleaning rooms, to cleaning the lounge, you’ll play a massive part in making our beautiful hotel look and feel welcoming.
• We want you to be safe, it’s important to keep up to date on all COSHH training.
• We are one team, so we will all muck in from time to time, helping each other across departments.

Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.

To say thank you, we have many perks:

• Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• To be the best version of yourself, we encourage our teams tobe curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look herewww.brownswordhotels.co.uk

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