Room Attendant

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An exceptional opportunity awaits at a prestigious hotel in London, where you can join a dedicated housekeeping team as a Room Attendant. In this role, you will be responsible for maintaining the highest standards of cleanliness and hygiene in guest rooms and residential areas, ensuring a luxurious experience for all guests. With a focus on personalized service, you will engage with guests to understand their preferences and deliver top-notch service. This prestigious hotel offers a supportive environment with competitive remuneration and attractive benefits, making it an ideal place for those passionate about quality hospitality.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Minimum 1 year experience in luxury hotel housekeeping.
• Strong commitment to hygiene standards and guest satisfaction.

Responsibilities

• Ensure cleanliness and hygiene of guestrooms and residential spaces.
• Provide personalized service and manage guest preferences.

Skills

Guest Service

Time Management

Adaptability

Attention to Detail

Job description

The Peninsula London is pleased to announce that we are seeking Room Attendant that will work within our housekeeping team and report to the supervisor and coordinator. This role is responsible for contributing to the cleanliness of the guestrooms and residential spaces, delivery of linen, and carrying out any requests to ensure the comfort of our guests and residents. The Peninsula London offers a high level of service within a luxurious and elegant setting that is appreciated more with the contribution of this position, ensuring the highest levels of hygiene and cleanliness throughout.

An exceptional opportunity to join our high-profile flagship hotel in London.

Market-leading remuneration, service charge, and attractive benefits.

Join our award-winning group, working alongside a highly experienced team.

Key Accountabilities

1. Ensure personalized service to all guests. Follow Peninsula Principles at all stages. To take note of guest preferences and update guest profiles through daily communication with the housekeeping supervisor.
2. To be able to handle queue rooms and makeup rooms, promptly in time, as per demand.
3. Liaise with the minibar/amenity team to ensure all rooms are serviced/replenished in a timely manner before completing each room.
4. Assist in monthly inventory of chemicals, machines, cleaning supplies, maintenance, minibar stock, and control store of the department.

General Requirements

1. Previous experience within the housekeeping department and guest room cleaning in a luxury hotel for a minimum of 1 year.
2. Passion and appreciation of quality luxury hotel service and hygiene standards.
3. Excellent time management and organization, highly adaptable, naturally positive.
4. Flexibility and capability of working under pressure.
5. This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.