Room Attendant

RAFFLES; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Raffles as a Housekeeper in London, maintaining the high standards of a luxury hotel environment. You will ensure guest rooms and corridors are impeccably cleaned, collaborate with colleagues, and contribute to guest satisfaction. This role requires a keen eye for detail, exceptional service skills, and the ability to work as part of a team. Enjoy generous benefits like 28 days holiday, staff meals, and opportunities for career development within an international brand.

Benefits

28 days holiday plus increasing days for service

Staff meals while on duty

Free dry cleaning for uniforms

Employer pension contribution

Enhanced sick pay

Life Assurance

Employee assistance program

Employee benefit card with discounts

Internal learning and development programmes

Qualifications

• Able to provide exceptional cleaning and service for guests with extreme attention to detail.
• Enthusiasm and commitment to delivering the best service possible.
• Able to work within a team.
• Professional and well-groomed.
• A proven track record of providing high levels of service under pressure.
• Exceptional communication skills, both written and spoken.
• Strong time management skills with the ability to multi-task.

Responsibilities

• Provide housekeeping service in time and according to guest preferences.
• Support morning shift with cleaning tasks.
• Maintain cleaning equipment in good working condition.
• Report any loss or damage to linen and equipment.
• Use the correct cleaning chemicals according to standards.
• Ensure the service area is well stocked and always clean.
• Report issues with equipment and adhere to the Lost and Found policy.
• Maintain a clean and efficient '5 Star' floor section in line with Raffles standards.

Skills

Attention to Detail

Customer Service Skills

Time Management

Teamwork

Job description

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To clean and maintain allocated guest rooms and corridors up to The Raffles standards, maintaining cleaning equipment and store rooms to ensure an outstanding 5 star environment and seamless guest experience. To work closely with the House Porter team to provide all necessary supplies and amenities to guest rooms, to maximum guest satisfaction by providing an intuitive service. To act as an ambassador of the Raffles Values during your interactions with guests and colleagues.

Responsibilities

Operation

• Provide the housekeeping service in time and according to the guest preferences.
• To support morning shift when arrival with the cleaning.
• Report any loss/damage to linen, furniture, fixtures, or equipment to Supervisor.
• Using the right cleaning chemicals on all surface as per standards and training given.
• Ensure service area is well stocked with necessary products and cleaned always.
• Report issues such as equipment and light bulb damage promptly to supervisor or department manager for immediate action
• Report and lost property found in the rooms and adhere to Lost and Found policy.
• To Perform all duties with care towards our guests always ensuring upmost guest satisfaction.
• To respect guest privacy by being quiet and respectful in the corridors and the service area
• To maintain a clean and efficient “5 Star “floor section in-line with Raffles standards/ LQA
• Be part of the daily line-up departmental meeting,
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Job Description

Scope Of Position

To clean and maintain allocated guest rooms and corridors up to The Raffles standards, maintaining cleaning equipment and store rooms to ensure an outstanding 5 star environment and seamless guest experience. To work closely with the House Porter team to provide all necessary supplies and amenities to guest rooms, to maximum guest satisfaction by providing an intuitive service. To act as an ambassador of the Raffles Values during your interactions with guests and colleagues.

Responsibilities

Operation

• Provide the housekeeping service in time and according to the guest preferences.
• To support morning shift when arrival with the cleaning.
• Maintain cleaning equipment in good working condition.
• Report any loss/damage to linen, furniture, fixtures, or equipment to Supervisor.
• Using the right cleaning chemicals on all surface as per standards and training given.
• Ensure service area is well stocked with necessary products and cleaned always.
• Report issues such as equipment and light bulb damage promptly to supervisor or department manager for immediate action
• Report and lost property found in the rooms and adhere to Lost and Found policy.
• To Perform all duties with care towards our guests always ensuring upmost guest satisfaction.
• To respect guest privacy by being quiet and respectful in the corridors and the service area
• To maintain a clean and efficient “5 Star “floor section in-line with Raffles standards/ LQA
• Be part of the daily line-up departmental meeting,
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications

Qualifications, Skills & Experience

Essential

• Able to provide exceptional cleaning and service for the guests with extremely attention to details.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Able to work within a team.
• Professional and well-groomed
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

Be You:Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:Demonstrating care and responsibility within your role, to make a tangible impact on the business.