Room Attendant

InterContinental Hotels Group; London; On-site; GBP 33,000; Full time

Job summary

A luxury hotel in London is seeking a Room Attendant to enhance guest experience through excellent customer service and efficient housekeeping duties. Ideal candidates should be organized and flexible with previous hotel cleaning experience preferred. The role offers a competitive hourly wage, various perks, and opportunities for growth.

Benefits

28 days holiday plus bank holidays

Paid overtime

Career development programs

Free meals on duty

Subsidised childcare support

Hotel and restaurant discounts worldwide

Qualifications

• Experience as a Room Attendant or Public Area Cleaner preferred.
• Ability to work independently and deliver excellent service.
• Polite and pleasant demeanor when handling guest queries.

Responsibilities

• Change towels and make beds in guest rooms.
• Clean bathrooms and ensure rooms are stocked.
• Provide excellent customer service to hotel guests.

Skills

Customer service

Organizational skills

Teamwork

Flexibility

Job description

At InterContinental London Park Lane, we are currently looking for a Room Attendant to join the Housekeeping team with an immediate start.

Welcome to InterContinental London Park Lane

Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.

We are looking for a Room Attendant to join our team and provide excellent customer service to our hotel guests. You will need to be well organised, energetic, polite, pleasant, and experienced in handling guest queries and concerns.

Responsibilities include changing towels, making beds, cleaning bathrooms, ensuring rooms are fully stocked, clean, and inviting. The ideal candidate can work independently, deliver excellent service, and has the flexibility to work shifts. Previous experience in hotel cleaning, as a Room Attendant or Public Area Cleaner, is preferred. Willingness to learn and team spirit are essential.

We offer a competitive salary and benefits:

• £15.79 per hour (£32,843.20 annually), plus paid overtime and IHG perks!
• 28 days holiday including bank holidays, increasing to 33 days (Pro Rated)
• Wagestream app for financial wellbeing
• Free meals on duty
• Career development programs and access to online learning
• Company sick pay and life insurance
• Subsidised childcare support
• Hotel and restaurant discounts worldwide
• Discounts at over 15,000 stores

Our culture encourages growth, learning, and inclusion:

• Inspiring you to reach your potential
• Empowering and inspiring others
• Opportunities for personal and professional development
• A place to belong and make a difference

We operate 7 days a week, 365 days a year, and require flexibility for various shifts.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We believe in treating all colleagues equally and providing opportunities for growth regardless of race, ethnicity, gender, age, disability, or other protected characteristics.