Room Attendant

Holiday Inn London - Kensington High Street; London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a renowned hotel as a Room Attendant, where you'll ensure guest satisfaction through meticulous cleaning and care. This full-time position offers opportunities for professional development and various benefits, including meals on duty, a pension plan, and holiday entitlements. Ideal for detail-oriented individuals passionate about hospitality.

Benefits

Meals on duty

Staff uniform

Company pension contribution after probation

Recommend a friend reward scheme

20 days holiday plus 8 bank holidays

Dry cleaning of uniform (if applicable)

Training fund assistance for NVQs

Awards and Recognition Programme

Seasonal annual parties

Staff rate with IHG hotels globally

Qualifications

• Previous experience of working within a similar environment is desirable.
• Ability to work flexible hours to match hotel needs.

Responsibilities

• Ensure bedroom and bathroom areas are cleaned to the highest standards.
• Handle additional guest requirements swiftly.
• Report maintenance issues promptly.

Skills

Attention to detail

Team player

Ability to work under pressure

Flexibility

Education

Basic command of English

Job description

Job Overview

The Housekeeping department is key to ensuring that the guest feels secure, safe in knowledge that their room is treated with care, preparations for the guest arrivals in done correctly and in time, plus that any additional requests such as additional towels, and maintenance repairs are completed swiftly and to a very high standard. As a Room Attendant you will be responsible for providing the highest standards of customer care, greeting and acknowledging each guest which a smile.

Duties And Responsibilities

• Ensure that all bedroom and bathroom areas are cleaned to highest of standards
• Additional guest requirements are actioned swiftly and ensuring the guest is satisfied.
• This vital role will include changing of bedrooms for a swift change around working to tight timelines, with the support of a Housekeeping porter and supervisor
• The ability to work flexible working hours to match the needs of the hotel
• Great organisational skills and work successfully as part of a wider team
• Report maintenance issues on [insert the name of the programme we use]
• Complete deep cleaning when required by the floor supervisor
• To attend training and departmental meetings as requested
• To follow all health, safety and hygiene requirements when undertaking tasks throughout the Hotel
• Follow Health and Safety processes and procedures
• To take care all of all Hotel equipment required to carry out duties and to report defects immediately
• To do this job well, you’ll be a details person: someone who walks into a room and takes a second to spot a curtain that needs straightening or a bedsheet that needs smoothing.
• Beyond an eye for detail, this role calls for a thoughtful nature: our best Room Attendants are those who look for ways to please our guests, sometimes in unexpected ways.
• Any other reasonable request from the supervisor, Head Housekeeper or Executive Housekeeper
  
  

Key Performance Indicators

• Attention to details
• Someone who is passionate about exceeding guest expectation
• Confident team player who can create and maintain a positive attitude with a CAN-DO mentality
• Team player
• Ability to work to strict timescales
• Comfortable to work in a high pressurised environment
• Ability to smile at all times
• This role requires an element of manual handling
  
  

Skills

• Previous experience of working within a similar environment is desirable
• A basic command of English is preferable
  
  

Benefits

• Meals on duty
• Staff uniform
• Company pension contribution after you passing your probation period
• Recommend a friend reward scheme
  
  

(Please note: This is a full time position. Only full time application will be considered)

• 20 days holiday plus 8 bank holidays
• Dry cleaning of your uniform (if applicable)
• Training fund assistance of NVQ’s
• Awards and Recognition Programme
• Seasonal annual parties
• Staff rate with IHG hotels globally