Room Attendant

Covent Garden Hotel; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in London is seeking a dedicated Room Attendant to join their team. Responsibilities include ensuring impeccably cleaned rooms, attending to guest requests, and collaborating with team members. Ideal candidates will have a keen eye for detail and a passion for customer service. This role offers a competitive hourly rate and various employee benefits.

Benefits

Competitive hourly rate of £15.50 - £17.00

Access to financial wellbeing app

Health cash plan

Discounted cinema tickets and gym membership

Flexible scheduling

Ongoing training and development

Qualifications

• Commitment to maintaining the highest standards of cleanliness.
• Ability to work efficiently under pressure.
• Passion for delivering exceptional customer service.

Responsibilities

• Ensure rooms are impeccably cleaned and maintained.
• Attend to guest requests promptly.
• Collaborate with team members to uphold service standards.

Skills

Attention to detail

Customer service

Organizational skills

Job description

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Are you
passionate about hospitality and looking to join a renowned team? Firmdale
Hotels, known for our stylish and uniquely designed properties, is seeking a
dedicated Room Attendant to become part of our exceptional Covent Garden Hotel
team.

At Firmdale
Hotels, we pride ourselves on offering our guests an unforgettable experience,
blending luxurious comfort with distinctive, individual charm. Our commitment
to excellence has earned us numerous accolades in the hospitality industry.
Each of our hotels is meticulously designed with unique interiors, ensuring a
fresh and vibrant atmosphere for both guests and staff.

As a Room
Attendant at our Covent Garden Hotel, you will play a crucial role in
maintaining the high standards of cleanliness and presentation that our guests
expect.

Responsibilities:

• Ensuring
  that each uniquely styled room is impeccably cleaned and maintained.
• Attending
  to guest requests promptly and efficiently.
• Collaborating
  with team members to uphold the hotel's standards of service and presentation.
• Contributing
  to a warm, welcoming environment for all guests.

What you Need:

• A keen
  eye for detail and a commitment to maintaining the highest standards of
  cleanliness.
• The
  ability to work efficiently under pressure, ensuring all tasks are completed to
  perfection.
• A passion
  for delivering exceptional customer service with a friendly and professional
  demeanour.
• Strong
  organisational and communication skills.
• The
  ability to work collaboratively as part of a dynamic team.

What
We Offer:

• Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
• Access to Wagestream our
  financial wellbeing app. Stream your accrued earnings before pay day,
  benefit from everyday savings and real time financial coaching.
• Health cash
  plan(including contributions towards dental, optical, alternative
  and complementary therapies)
• Discounted cinema tickets,
  gym membership, travel, retailers and restaurants
• Complimentary meals on shift
  
• Referral bonus scheme for
  recommending top talent
• Flexible scheduling without
  split shifts
• Dry cleaning service for
  work attire and discounted personal dry cleaning
• Enhanced holiday allowance
  based on length of service
• Season ticket loan for
  convenient commuting
• Ongoing training,
  professional development, and fully funded English lessons
• Regular social events, team
  activities, and fitness sessions
• Benefits like cycle to work
  scheme and annual long service awards
• Exclusive discounts at
  Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.

We are delighted to have been recognised by the
hospitalityand travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:

• Proud winners of
  The Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for
  outstanding contribution to International Trade
• Manager of the Year – Helle Jensen –
  Cateys 2024
• Food & Beverage Manager of the
  Year - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - Jamie
  Atkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –
  One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for
  Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award
  2025
• Charlotte Street Hotel, The Soho Hotel,
  Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for
  Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
  Breakfast Award
• Dorset Square Hotel – One AA Rosette for
  Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &
  Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren
  Street - Michelin keys
• Number Sixteen - Best Boutique Hotels in
  London, The Times, 2024.

You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/

If you are
passionate about hospitality and delivering exceptional guest experiences, we
would love to hear from you. Join Firmdale Hotels and be part of something
extraordinary.

Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.

In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage..