Room Attendant

InterContinental Hotels Group; Liverpool City Region; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a leading hotel company as a Room Attendant at Kimpton Clocktower. Embrace your individuality in a role that involves cleaning and guest interaction, with extensive training and numerous benefits including holidays, discounts, and career progression opportunities.

Benefits

28 days holiday including bank holidays

Taxi subsidy for shifts starting/ending between 23:00-06:00

Meals whilst on duty

Volunteering days

Generous employee discounts

Refer a Friend programme

Qualifications

• Minimum of 1 year experience in Hotel Cleaning.
• Experience handling guest queries and complaints.
• Willingness to learn and work as a part of a team.

Responsibilities

• Deliver a superior guest experience through effective cleaning.
• Maintain cleanliness in public areas and hotel suites.
• Handle guest queries and complaints professionally.

Skills

Passion for service

Attention to detail

Teamwork

Job description

Hotel: Clocktower Hotel (MANOS), Oxford Street, M60 7HA

A fantastic opportunity for a Room Attendantto join us at Kimpton Clocktower on a Full-Time contract!

You will earn £12.60 per hour, equal to £26,208.00 salary. We are looking for someone who can work 40 hours over 5 shifts throughout the week, a variety of days and times. Weekend availability is essential for this role as that is our busiest days!

At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!!

Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it Stay Human. What more could you ask? It’s not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans!

Working at Kimpton is not just about working and it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.

Our passion is YOU…come as you are!

Here, you will have space to:

• Be yourself- bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count– you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

As a Housekeeper / Room Attendant, you play a vital part in delivering a superior guest experience, from Cleaning Public Areas to Hotel Suites.

To succeed as a Housekeeper/Room Attendant, you will need:

• To be passionate about delivering great service
• Minimum of 1 year experience in Hotel Cleaning, as room attendant or public areas cleaner
• Experience with handling guests queries and complaints
• To be willing to learn new things and work as part of a wide hotel team

Our Housekeeper/Room Attendants enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Taxi subsidy for shifts starting/ending between 23:00-06:00.
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every colleague company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today to join us as a Housekeeper/Room Attendant!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.