Room Attendant

Soho House via Caterer.com; Hull and East Yorkshire; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Career development

Staff meals

Team events

Job summary

Soho House is seeking a reliable Room Attendant to deliver exceptional guest service. You will ensure rooms are fully stocked, cleaned, and maintained to a high standard while resolving guest queries politely.

Applicants should be honest, organized, and have a can-do attitude with a passion for tidy spaces. Flexible shifts and a positive, proactive approach are essential for success in this role.

Qualifications

• Basic verbal communication skills required.
• Flexible schedule to cover shifts.
• Ability to understand and follow written and verbal instructions.
• Detail oriented with good organizational skills.
• Regular and reliable attendance essential.

Responsibilities

• Maintain cleanliness of guest rooms and ensure linen changed daily.
• Disinfect bathrooms and remove trash and used amenities.
• Replace used amenities after guest departure.
• Make beds and ensure linen is stain-free.
• Report defects in guest rooms to supervisor.
• Vacuum, sweep and mop floors daily.
• Assist guests with needs and inquiries.
• Perform other duties as assigned by supervisor/manager.

Skills

Basic verbal communication

Flexible schedule

Detail oriented

Multitasking

Reliable attendance

Job description

The Role…

A reliable and friendly Room Attendant will provide superb customer service to our guests. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner.

To be a successful Room Attendant, you must be honest, organized, dependable and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and be passionate about creating and tidy spaces with a great can-do attitude!

Main Duties

• To ensure cleanliness of guest, deep cleaning rooms on the daily basis, ensure all linen is changed on the daily basis.
• Removing of all linen and trash from the room Cleaning of bathrooms and disinfecting.
• Replacing all used amenities after every guest Departure.
• Prepare bed and with linen, ensure linen is free of stain and or rips.
• Reporting of any defects in a guest room and or thru out the hotel.
• Vacuum every room Sweep and mop daily.
• Understanding and knowledge of property amenities.
• Assisting guests as needed.
• Performs other duties as assigned by supervisor/manager.

Required Skills/Qualifications

• Basic verbal communication skills.
• Flexible schedule.
• Ability to understand and follow written and verbal instructions.
• Detail oriented.
• Ability to multitask and work in a fast paced environment.
• Regular and reliable attendance

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day’s + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training’s and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.