Room Attendant

Heeton Hospitality UK; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Service-based annual leave

Employee & Friends/Family discounts

Referral scheme

Buy holiday scheme

Cycle to Work

Medicash Health Plan

Heeton Rewards

Career development opportunities

Retention bonus

Job summary

Heeton Hospitality UK is seeking a Room Attendant to maintain pristine guest rooms, replenish amenities and support a five-star guest experience at our central London hotel.

You will clean bedrooms, bathrooms, restock linen and supplies, assist guests with requests and ensure all equipment is in good working condition. Applicants should be eligible to live and work in the UK; a positive attitude and teamwork are essential, with opportunities for career development and benefits.

Qualifications

• Positive attitude and friendly demeanour.
• Excellent communication and guest service skills.
• Commitment to delivering high levels of customer service.
• Excellent grooming standards and professional appearance.
• Ability to work independently and in teams.
• Flexible and reliable availability.

Responsibilities

• Clean guest bedrooms and bathrooms.
• Vacuum rooms and corridors.
• Change and replenish bed linen, towels and guest amenities.
• Undertake regular deep cleaning tasks.
• Restock and maintain the trolley daily.
• Report missing or damaged items to Housekeeping Supervisor and arrange replacements or repairs.
• Ensure equipment in guest rooms and work areas is in working condition.
• Be environmentally aware and dispose of waste properly.
• Manage guest requests in a timely manner.
• Comply with hotel security, fire regulations and health and safety legislation.
• Carry out lost property procedures.
• Assist other departments and maintain good working relationships.

Skills

Positive attitude

Communication skills

Customer service

Grooming standards

Teamwork

Flexibility

Job description

As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain the trolley on daily basis
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Ability to work on their own or in teams
• Flexible and reliable

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel experience
• Experience in a similar position

We offer market-appropriate salary plus access to our extensive benefits package, which includes:

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

Our central London base puts you within easy reach of some of the world's most famous cultural attractions, with the Royal Albert Hall, London Olympia Exhibition Hall, National History Museum and the Victoria & Albert Museum all within a 10-minute drive. From the vibrant mural that greets you in the lobby to our 116 beautifully designed en suite bedrooms.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.