Room Attendant

The Hoxton; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

The Hoxton is seeking individuals who are passionate about hospitality to join their housekeeping team in Edinburgh. The role involves ensuring guest rooms are cleaned to brand standards and providing excellent customer care, all while working in a supportive and fun environment.

Benefits

29 days holiday (including bank holidays)

Pension and life insurance

Food on shift

Free night for new starters

Time off to volunteer

Regular team get-togethers

Excellent discounts across The Hoxton

Qualifications

• Individuals who are passionate about hospitality.
• Ability to work in a team and support colleagues.
• Eagle-eye for detail and a positive impact on guests.

Responsibilities

• Cleaning and servicing of guest rooms to brand standards.
• Reporting maintenance defects and ensuring health & safety compliance.
• Providing excellent customer care and support to the housekeeping team.

Skills

Attention to detail

Customer service

Teamwork

Positive attitude

Job description

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• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary per hour.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• Responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• Responsible for reporting any maintenance defects in guest rooms and on guest floors through Knowcross.
• Ensure that all guest rooms adhere to all brand standards and quality audit standards.
• Ensure that all health & safety standards are adhered to and any breaches in standards or potential new hazards are reported to the Head Housekeeper.
• Ensure all cleaning materials and equipment are well maintained, handled correctly and to be fully aware of COSHH regulations.
• Maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• Responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
• Ensure the highest levels of cleanliness throughout the hotel and support the housekeeping team.
• Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
• Assist in the cleaning of public areas and back of house areas as required.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• An eagle-eye for detail, you can spot a slip in standards from a mile away.
• Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
• You have the ability to build relationships with colleagues and guests.