Room Attendant

Cowley Manor; Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury boutique hotel located in the Cotswolds is seeking a Room Attendant. This role involves maintaining the standards of cleanliness and customer service for guests. Responsibilities include greeting guests, managing bathroom amenities, as well as laundry and cleaning tasks. The hotel offers training and the possibility for career development within its international venues.

Benefits

On-the-job personalized training

Possibility of inner company mobility to venues in Italy, France, Spain or Switzerland

Qualifications

• Experience in a similar role and venue.
• Engaging, motivated and rigorous.
• Flexibility to respond quickly to various work situations.

Responsibilities

• Greet hotel guests and respond positively to their queries.
• Replace used towels and bathroom amenities.
• Sweep and mop floors.
• Dust and polish furniture.
• Check the mini bar and restock it.

Skills

Flexibility

Attention to Detail

Customer Service

Motivation

Job description

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Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.

Based in: Cowley,
Cheltenham

Reports to: Housekeeping
Manager

DUTIES AND RESPONSIBILITIES

• Greet hotel guests and respond positively to their queries.
• Replace used towels and other bathroom amenities, such as shampoo and soap.
• Sweep and mop floors.
• Dust and polish furniture.
• Empty trash containers and ashtrays.
• Check the mini bar, adding up the daily drinks bill and refilling it.
• Report any technical issues, damages, and maintenance needs to the Housekeeping Manager.
• Return and restock cleaning cart at shift end.
• Collect laundry and dry cleaning for guests.
• Sort and count linen and towels for collection by the laundry company.
• Comply with all health, safety, and hygiene rules.

ABOUT YOU

A Room Attendant is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:

• Experience in a similar role and venue.
• Rigorous, engaging, and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Attention to details and customer needs.

WHAT IT IS LIKE TO WORK FOR US?

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.