Room Attendant -

VOCO Hotels; Cardiff; On-site; Part time

Job summary

A reputable hotel chain in Cardiff is seeking a Housekeeper / Room Attendant to deliver excellent cleanliness in public areas and hotel suites. The ideal candidate has at least 1 year of experience in hotel cleaning and is passionate about providing exceptional service. This role offers 12.60 per hour and multiple benefits including extensive training, holiday entitlement, and discounts on hotel stays.

Benefits

28 days holiday including bank holidays

Financial wellbeing app access

Meals whilst on duty

Career progression opportunities

Colleague experience stay

Qualifications

• Minimum of 1 year experience in Hotel Cleaning.
• Experience with handling guest queries and complaints.

Responsibilities

• Deliver a superior guest experience by cleaning public areas and hotel suites.
• Support the hotel team in daily operations.
• Assist with guest queries in a timely manner.

Skills

Hotel cleaning experience

Guest service skills

Job description

You will earn 12.60 per hour. voco St David's Cardiff offers an informal, non-pretentious stay with an environmental focus. Set on Cardiff Bay's waterfront, voco St David's Cardiff features a glass-fronted façade, private balconies and floor-to-ceiling windows. The Tir a Môr at voco St David's Cardiff is our eclectic restaurant and bar, with bold flavours inspired by world food cultures and seasonal Welsh produce. The Spa, located in the hotel, offers a place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings and celebrations. Check out our Instagram page to see voco St. David’s!

Overview

As a Housekeeper / Room Attendant, you play a vital part in delivering a superior guest experience, from cleaning public areas to hotel suites.

Responsibilities

• Deliver a superior guest experience by cleaning public areas and hotel suites.
• Be passionate about delivering great service.
• Support the hotel team in daily operations to maintain a clean and welcoming environment.
• Assist with guest queries and ensure a timely and courteous response to requests.
• Willingness to learn new things and work as part of a wide hotel team.
• Support the hotel on a 24-hour per week contract at voco St David's Cardiff.

Qualifications

• Minimum of 1 year experience in Hotel Cleaning, as a room attendant or public areas cleaner.
• Experience with handling guests queries and complaints.

Benefits

• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Meals whilst on duty.
• 28 days holiday each year, including bank holidays, increasing up to 33 days (Pro Rated).
• Company sick pay and life insurance.
• Amazing discounts for our hotels and restaurants around the world.
• Discounts from over 15,000 stores (retail to cinema).
• Refer a Friend programme.
• One-night complimentary stay with two-course dinner and breakfast following successful probation (Colleague experience stay).